John Faustino
San Jose,CA
Summary
Accomplished Department Manager with a proven track record at Best Buy, enhancing team efficiency and customer satisfaction through expert coaching in sales techniques and problem-solving skills. Skilled in critical thinking and maintaining effective working relationships, significantly boosting sales goals. Demonstrates a strong work ethic and exceptional multitasking abilities in fast-paced retail environments.
Overview
12
12
years of professional experience
Work History
Department Manager
Best Buy
11.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Sales Supervisor
Bose
09.2012 - 11.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Associate of Arts - Communications
De Anza College
Cupertino, CA05.2013
Skills
- Proactive and Focused
- Flexible Work Schedule
- Critical Thinking
- Verbal and Written Communications
- Coaching and Mentoring
- Effective Working Relationships
- Team Goals
- Workflow Process
- Strong Work Ethic
- Account Management
- Multi-Tasking
- Retail Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Department Manager
Best Buy
11.2015 - Current
Sales Supervisor
Bose
09.2012 - 11.2015
Associate of Arts - Communications
De Anza College