John Ferranto
Fullerton,CA
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff and clients of all levels of organization and the public.
Overview
18
18
years of professional experience
Work History
Recruiter
CyberCoders
Irvine, CA
03.2023 - Current
- Established recruiting metrics that tracked key performance indicators such as cost per hire, time-to-fill rate, quality of hire ratio.
- Identified innovative ways to source passive candidates using creative sourcing methods like Boolean searches or leveraging LinkedIn's advanced search capabilities.
- Developed relationships with hiring managers to determine staffing needs and preferences.
- Maintained accurate records of all recruitment activity in Applicant Tracking System.
- Managed candidate pipelines by tracking progress and communicating updates regularly.
- Negotiated salaries with successful candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- 1st full year of Recruiting billed over $200k
- Top team biller Q3 2023
District Manager
ADP
Rancho Cucamonga, CA
01.2020 - 03.2023
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Performed sales consultations and educated clients on products and services.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Presidents club 2020
- Rising star May 2020
- Top ADM January 2021 & March 2021
- Top DM October 2021 & February 2022
- 133% to plan 2020
- 110% to plan 2021
- Top retirement sales 2021 $34.1k
- Entered mentor program October 2021
Mobile Expert
T-Mobile
Long Beach, CA
11.2014 - 01.2020
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
- Evaluated customer means and desires to help select optimal mobile products and services.
- Educated customers by sharing extensive wireless product and service knowledge, resulting in 60% sales increase.
- #1 ranked mobile expert in Long Beach district multiple times throughout my tenure.
- Top accessories sales for 2018 176% to plan
- Top unit performer for 2017, 2018, 2019.
- Winners circle 2018
Sales Representative
2020 Communications
Chino, CA
06.2012 - 11.2014
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Built and maintained relationships with peers and upper management to drive team success.
Wireless Sales Associate
Sam’s Club
Chino Hills, CA
05.2010 - 06.2011
Teller
JPMorgan Chase
Rancho Cucamonga, CA
07.2009 - 05.2010
Lead Cashier
Tilly's
Chino Hills, CA
11.2006 - 07.2009
Education
Bachelor of Science - Kinesiology
California Polytechnic State University- Pomona
Pomona, CA05.2019
Associate of Arts - Kinesiology
Mt San Antonio College
Walnut, CA06.2016
High School Diploma -
Colony High School
Ontario, CA06.2006
Skills
- Microsoft word
- Excel
- Power point
- Excellent team player
- Leadership qualities
- Excellent time management abilities
- Customer service skills
- Performance improvement
- Lead prospecting
- Cold calling
- Partnership relationship building
Timeline
Recruiter
CyberCoders
03.2023 - Current
District Manager
ADP
01.2020 - 03.2023
Mobile Expert
T-Mobile
11.2014 - 01.2020
Sales Representative
2020 Communications
06.2012 - 11.2014
Wireless Sales Associate
Sam’s Club
05.2010 - 06.2011
Teller
JPMorgan Chase
07.2009 - 05.2010
Lead Cashier
Tilly's
11.2006 - 07.2009
Bachelor of Science - Kinesiology
California Polytechnic State University- Pomona
Associate of Arts - Kinesiology
Mt San Antonio College
High School Diploma -
Colony High School
Similar Profiles
TAHA AHMEDTAHA AHMED
Blockchain Engineer at CybercodersBlockchain Engineer at Cybercoders
Evan RichardsonEvan Richardson
Senior Recruiter at CyberCodersSenior Recruiter at CyberCoders
OLOLADE DAVID AWORINDEOLOLADE DAVID AWORINDE
Computer Programmer at CyberCodersComputer Programmer at CyberCoders