John Fetherston-Koch
Yaphank,NY
Summary
Results-driven Floating Teller with 18 years experience in retail store management, facilitation, and team coordination. Skilled in conducting workshops, training sessions, and team-building activities to enhance collaboration and productivity. Proven ability to manage conflicts and assess training program effectiveness. Excellent communication and leadership skills combined with a strategic mindset to drive organizational success.
Overview
17
17
years of professional experience
Work History
Floating Teller
Bethpage Federal Credit Union Inc.
Eastern Region, Long Island, NY
07.2021 - Current
- Built and maintained member relationships through quality, personalized interactions.
- Cross-sold credit union products such as credit cards or loans.
- Resolved member complaints in a professional manner while providing excellent member service.
- Adhered to all policies and procedures set forth by the credit union.
- Completed training sessions to stay up-to-date with changes in credit union policies, and procedures.
- Performed transactional, operational, and member support tasks through knowledge of credit union procedures and products.
Store Manager
STARBUCKS COFFEE COMPANY
Stony Brook, United States
04.2007 - 06.2019
- Conducted workshops and training sessions for all employees
- Facilitating team-building activities to improve collaboration
- Assessed and evaluated the effectiveness of training programs
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ05-2024
High School Diploma -
Connetquot High School
Bohemia, NY06.1999
Skills
- Leadership/Management Experience
- Excellent Communication Skills
- Problem-solving
- Presentation skills
- Exceptional Member Service
- MS Office Proficient
Timeline
Floating Teller
Bethpage Federal Credit Union Inc.
07.2021 - Current
Store Manager
STARBUCKS COFFEE COMPANY
04.2007 - 06.2019
Bachelor of Arts - History
Arizona State University
High School Diploma -
Connetquot High School
Similar Profiles
Rohan DalalRohan Dalal
Senior Business Banking Relationship Manager at Bethpage Federal Credit UnionSenior Business Banking Relationship Manager at Bethpage Federal Credit Union
JOSEPHINE A. LEAGUEJOSEPHINE A. LEAGUE
Teller at Bethpage Federal Credit Union Inc.Teller at Bethpage Federal Credit Union Inc.
Adiba RahmanAdiba Rahman
Loan and Member Services at Bethpage Federal Credit Union Inc.Loan and Member Services at Bethpage Federal Credit Union Inc.
Ariel LaValleAriel LaValle
Business Owner at Salty Paws Pet BoutiqueBusiness Owner at Salty Paws Pet Boutique
Danielle EsoDanielle Eso
Behavior Specialist at Independent Group Home Living (IGHL)Behavior Specialist at Independent Group Home Living (IGHL)