John F. Giruzzi IV
Denver,CO
Summary
Results-driven business leader with over 20 years of experience in luxury real estate, hospitality, and restaurant operations. Expertise in client relationship management, team leadership, and operational oversight drives outstanding customer experiences. Proven adaptability across industries, with a strong focus on business operations, client service, and organizational leadership.
Overview
2027
2027
years of professional experience
Work History
Lead Server | Trainer | Certified Sake Sommelier
Sushi Den/Izakaya Den
Denver, CO
04.2022 - Current
- Trained and mentored new service staff to enhance team performance and service quality.
- Delivered exceptional guest experiences, resulting in increased guest satisfaction and repeat visits.
- Maintain high service standards and guest satisfaction.
- Supported restaurant leadership in daily operations, ensuring smooth service flow and adherence to standards.
- Support restaurant leadership in daily operations.
Maître D' | Bar Manager | Server
Bobby Van's Steakhouse
01.2005 - 01.2022
- Led daily restaurant operations in key leadership roles, ensuring smooth service delivery.
- Supervised dining room operations.
- Managed reservations and guest seating.
- Supported management in upholding service standards to enhance guest satisfaction.
- Addressed guest concerns to enhance their dining experience.
- Handled guest concerns professionally.
- Facilitated effective communication between kitchen, management, and service staff to streamline operations.
Sake Sommelier | Wine Sommelier | Bar Manager | Bartender | Floor Manager | Server
Suki Zuki of the Hamptons
Water Mill, NY
01.2006 - 08.2021
- Progressed into multiple leadership positions over a fifteen-year career, enhancing team dynamics and service quality.
- Managed front-of-house operations, ensuring seamless service and guest satisfaction.
- Developed expertise in premium sake and wine programs.
- Managed front-of-house operations.
- Supervised restaurant staff during service.
- Trained bartenders and servers.
- Supported ownership by managing daily operations and enhancing guest experiences. with daily operations and guest relations.
- Monitored inventory levels to support efficient operations and minimize waste. and beverage programs.
- Built strong relationships with seasonal and year-round clientele.
Licensed Real Estate Salesperson
Saunders & Associates
01.2015 - 01.2025
- Represented buyers, sellers, investors, and referral clients throughout the Hamptons luxury real estate market.
- Guided clients in purchasing and selling luxury residential properties, ensuring informed decisions.
- Specialized in waterfront homes, new construction, investment opportunities, and luxury estates.
- Guided clients through negotiations, inspections, contracts, and closings.
- Coordinated with attorneys, inspectors, lenders, title companies, and contractors to ensure seamless transactions.
- Performed market research and property evaluations to provide clients with accurate insights.
- Developed long-term relationships through referrals and repeat business.
- Facilitated exceptional communication throughout buying and selling processes, enhancing client satisfaction.
Executive Real Estate Assistant
Top-Producing Hamptons Brokers
2012 - 2018
- Provided executive-level operational support to some of the highest-producing real estate professionals in the Hamptons.
- Managed daily office operations and executive scheduling to support high-volume real estate transactions.
- Coordinated property showings and listing activity, enhancing client engagement and satisfaction.
- Coordinated property showings and listing activity.
- Maintained MLS listings and transaction files.
- Organized contracts, disclosures, and marketing materials.
- Worked closely with buyers searching for residential and investment properties.
- Oversaw administrative systems to streamline office operations and improve workflow efficiency.
Director of ISO Support
Electronic Payments Inc.
01.2007 - 01.2011
- Managed the Independent Sales Office Support Department for a national payment processing company.
- Directed daily department operations.
- Supervised support personnel.
- Resolved complex merchant account issues.
- Reviewed merchant processing statements, identifying savings opportunities for clients.
- Created pricing analyses and competitive sales presentations to enhance sales efforts.
- Assisted nationwide independent sales organizations.
- Created pricing analyses and competitive sales presentations.
- Managed escalated customer service requests, ensuring timely resolution and customer satisfaction.
Education
BBA - Business, Finance
Syracuse University
Syracuse, NY01.2001
Skills
- Restaurant Management
- Fine Dining Sales
- Client management
- Sales development
- Food Service Management
- Transaction Management Software
- Service Team Leadership
- Order Coordination
- Luxury service
- Team leadership
- Team development
- Team Development
- Guest Relations
- Upselling Techniques
- Dining Experience Leadership
- Staff Onboarding
- Time management
- Outlook
- MLS Systems
- CRM Software
- POS Systems
- Communication
- Problem Solving
- Customer Retention
- POS Systems
- Reservation Management Software
Timeline
Lead Server | Trainer | Certified Sake Sommelier
Sushi Den/Izakaya Den
04.2022 - Current
Licensed Real Estate Salesperson
Saunders & Associates
01.2015 - 01.2025
Director of ISO Support
Electronic Payments Inc.
01.2007 - 01.2011
Sake Sommelier | Wine Sommelier | Bar Manager | Bartender | Floor Manager | Server
Suki Zuki of the Hamptons
01.2006 - 08.2021
Maître D' | Bar Manager | Server
Bobby Van's Steakhouse
01.2005 - 01.2022
Executive Real Estate Assistant
Top-Producing Hamptons Brokers
2012 - 2018
BBA - Business, Finance
Syracuse University