John Fields
Apopka,FL
Summary
Seasoned Operations Manager with exemplary skills in team building and motivation. Energetic professional with engaging personality and service-driven background. Trained in operations management and outstanding PNL performance.
Overview
33
33
years of professional experience
Work History
Area Supervisor
Yontz Enterprises DBA McDonald's
Oviedo , FL
2023.11 - Current
- Provided ongoing coaching, feedback and guidance to store managers on operational issues such as labor management, inventory control and cost containment.
- Performed monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
- Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
- Evaluated employee performance through observation, feedback sessions and surveys.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed budgeting process by setting targets for each store based on past performance.
Area Supervisor
Marchant Management, DBA McDonald's
Port Orange , FL
2022.08 - 2023.11
- Monitored store compliance with health regulations, safety standards and brand guidelines.
- Provided ongoing coaching, feedback and guidance to store managers on operational issues such as labor management, inventory control and cost containment.
- Performed monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
- Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
- Recruited, interviewed and hired qualified personnel for managerial positions within the district.
- Managed budgeting process by setting targets for each store based on past performance.
Operations Manager
Empire Restaurant Group DBA Huey Magoo's
Winter Garden , FL
2022.01 - 2022.08
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Oversee scheduling, training and inventory control.
- Oversaw quality of operations of 2 locations throughout Winter Garden/Champions Gate region.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Oversaw hiring and training of 65 employees for the new Winter Garden location.
Director of Operations
3BM Enterprises DBA McDonald's
Maitland , FL
2017.10 - 2022.01
- Oversaw day to day operations of 7 the restaurants owned by the franchisee with 350+ employees.
- Total PNL responsibility for $27 million in sales annually.
- Ensuring the restaurants were operating with a people first mindset. People development and retention always a top priority.
- Working with the GM's to ensure interviewing and hiring was a top priority.
- Responsible for management training and development.
- Conducted regular cleanliness and physical plant walk throughs with the GM's.
- Conducted monthly food safety walk throughs with the GM's to ensure all state and corporate food safety guidelines were at a high level.
- Coached GM's in preparation for corporate graded visits.
- Conducted regular weekly GM meetings to keep communication flowing.
- Reviewed weekly schedules to ensure the restaurants were properly staffed on all shifts yet within labor goals.
- Reviewed weekly food cost reports with GM's and Kitchen Managers to ensure cost were within the targets. Helped the teams write and implement action plans.
- Enhanced customer service and satisfaction through policy and procedural changes.
Area Supervisor
3BM Enterprises DBA McDonald's
Maitland , FL
2014.08 - 2017.10
- Oversaw quality of operations of 3 locations for the franchisee.
- Collaborated with GM's to improve performance and grow sales.
- Conducted monthly cash audits and physical plan walk-throughs.
- Worked with GM's to develop and promote Assistant and Shift Managers.
- Coached teams to deliver exceptional customer service.
- Monitored Food and Labor cost to maximize profits.
- Ensured restaurants conducted regular team member performance reviews and worked with GM's on Assistant and Shift Manager reviews.
- Conducted quarterly Department Manager meetings.
- Ensured restaurants had employee recognition programs in place.
General Manager
3BM Enterprises DBA McDonald's
Maitland , FL
1996.01 - 2014.08
- Built sales and profits by delivering operational excellence.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed weekly and monthly food cost reports and action plans based on results.
- Created schedules and monitored payroll to remain within budget.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Achieved high levels of cleanliness by working with restaurant maintenance team as well as team members.
Assistant Manager
3BM Enterprises DBA McDonald's
Maitland , FL
1991.07 - 1996.01
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for GM and Area Supervisor.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
Education
High School Diploma -
Apopka High School
Apopka, FL06.1985
Skills
- Management Team Building
- Customer Service Management
- Staff Development
- Leadership Training
Accomplishments
- 1997 Outstanding Restaurant Manager Award Winner
- 2005 Outstanding Restaurant Manager Award Winner
- 2012 Outstanding Restaurant Manager Award Winner
- 2012 Ray Kroc Award Finalist
Timeline
Area Supervisor
Yontz Enterprises DBA McDonald's
2023.11 - Current
Area Supervisor
Marchant Management, DBA McDonald's
2022.08 - 2023.11
Operations Manager
Empire Restaurant Group DBA Huey Magoo's
2022.01 - 2022.08
Director of Operations
3BM Enterprises DBA McDonald's
2017.10 - 2022.01
Area Supervisor
3BM Enterprises DBA McDonald's
2014.08 - 2017.10
General Manager
3BM Enterprises DBA McDonald's
1996.01 - 2014.08
Assistant Manager
3BM Enterprises DBA McDonald's
1991.07 - 1996.01
High School Diploma -
Apopka High School
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