Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
Generic
John Fowler

John Fowler

Kissimmee,FL

Summary

Dynamic Shift Supervisor at Waffle House with a proven track record in conflict resolution and strategic planning. Enhanced operational efficiency and customer satisfaction through effective team management and safety reviews. Skilled in labor cost control, I successfully led initiatives that improved service quality and fostered positive relationships with clients and staff.

Overview

14
14
years of professional experience
1
1
Certification
1
1

Qualified ASL Interpreter, 11 States

Work History

Shift Supervisor

Waffle House
07.2023 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Troubleshot equipment to reduce service calls and downtime.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.

Case Manager

Osceola County School District
08.2020 - 05.2023
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Established and maintained relationships with key stakeholders.
  • Researched best practices and developed strategies to improve program outcomes.
  • Participated in community events to promote services and engage with public.
  • Developed and implemented training programs for staff.
  • Advocated for social and community service programs to increase awareness and funding.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Assessed community needs and identified resources for social and community service programs.
  • Partnered with local organizations to expand access to social and community services.
  • Monitored program performance and outcomes for successful delivery of services.

Interpreter for the Deaf

Osceola County School District
09.2011 - 09.2020
  • Maintained message content, tone, and emotion as closely as possible.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Offered language instruction to help clients improve language skills.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Collaborated with other interpreters to cross-check accuracy of interpretations.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Proofread, edited and improved documents of different sizes.
  • Developed and maintained glossary of technical terms.

Education

No Degree - Interpreting

Central Piedmont Community College
Charlotte, NC

Education

Grand Canyon University
Phoenix, AZ
05.2019

Associate of Applied Science - Criminal Justice

Western Piedmont Community College
Morganton, NC
05.1989

Skills

  • Safety reviews
  • Labor and food cost control
  • Attendance oversight
  • Shift reporting
  • Consulting
  • Scheduling coordination
  • Strategic planning
  • Conflict resolution techniques
  • Safety

Affiliations

Ridge Community Church

Certification

Serve Safe

  • Food Safety and Sanitation
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Interests

In advancement opportunities within the company

ASL/ Deaf Culture

Missions

Worship Guitarist

Musician, Singer, Performer

Martial Arts

Timeline

Shift Supervisor

Waffle House
07.2023 - Current

Case Manager

Osceola County School District
08.2020 - 05.2023

Interpreter for the Deaf

Osceola County School District
09.2011 - 09.2020

No Degree - Interpreting

Central Piedmont Community College

Education

Grand Canyon University

Associate of Applied Science - Criminal Justice

Western Piedmont Community College

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