Internet Information Server- web hosting
J.R. Franklin
Phenix City,Alabama
Overview
33
33
years of professional experience
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
Technical Consultant
TSYS Total System Services
Columbus, GA
05.1988 - 03.2021
- Subject matter expert and creator of the QuickRemit payment remittance application.
- Used extensive knowledge of various payment networks to ensure the efficient flow of client financial transactions.
- Consulted directly with internal and external costumers.
- Managed day to day operations for the QuickRemit application.
- Developed new product enhancements and features.
- Ensured regulatory compliance with various governing agencies, such as Nacha, the payment card industry, the FDIC, and their Canadian and European counterparts.
- Managed internal, client, and regulatory agency audits.
- Participated and performed sales demonstrations for potential clients.
- Mentored and trained team members and level 1 support staff.
- Developed and implemented extensive reporting suite to allow customers real-time access to transactional data.
- Utilized extensive Sql knowledge to create adhoc reporting upon request.
- Designed and provided consulting support for integration projects including web, ivr, mobile app, sms and branch banking networks to allow payment remittance.
- Received annual training and insured application compliance with BSA/AML,Nacha, CPA, OWasp, card association operating guidelines and PCI-DSS.
- Worked with internal information security and provided ongoing consulting on installation and maintenance of web application firewalls.
- Designed Dynatrace template to monitor system performance and trouble shoot issues.
Software Developer
TSYS Total System Services
Columbus, MI
07.1998 - 07.2016
- Created the QuickRemit payment application to automate and enhance manual payment processing.
- Designed and built various software packages for specific clients and internal departments, including fraud, card authorizations, customer service, solicitation campaigns, finance, and application data entry.
- Designed and implemented specialized applications to support deployed military customers.
- Developed a corporate time tracking system (T3) to allow capitalization of software development expenses.
- Created a custom application to perform behavioral analysis on life insurance financial transactions.
- managed day to day operations.
- Trained and mentored team members.
- Utilized Sql knowledge to create ad hoc reporting upon request.
- Gathered detailed requirements from internal and external customers for specialized features and software development projects.
Business System Consultant
TSYS Total System Services
Columbus, MI
07.1996 - 07.1998
- Managed a team of business system consultants.
- Mentored team members on requirements gathering.
- Visited client sites and reviewed what are current system functions versus what is specialized development.
Call Center Representative/Assistant Call Center Manager
TSYS Total System Services
Columbus, GA
05.1988 - 07.1996
Skills
- Client needs assessment
- API development
- Technical solutions
- Network configuration
- Information security
- Enterprise software implementation
- Application support
- Client relationship building
- Technical consulting
- Interdepartmental contact
- Software development
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
C#Net programming language
MS Sql Server
Python programming language
IBM MQ series
Dynatrace network monitoring tool
Web Application Firewalls for Big IP (F5 series)
SSL security certificates
Timeline
Software Developer
TSYS Total System Services
07.1998 - 07.2016
Business System Consultant
TSYS Total System Services
07.1996 - 07.1998
Technical Consultant
TSYS Total System Services
05.1988 - 03.2021
Call Center Representative/Assistant Call Center Manager
TSYS Total System Services
05.1988 - 07.1996
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