John W. Franklin
Texarkana,USA
Summary
Detail-oriented IT professional specializing in maintenance and troubleshooting of physical security systems. Skilled in resolving hardware and software issues across access control, CCTV, and IP security platforms. Collaborates effectively with cross-functional teams to optimize security infrastructure in educational environments.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Network Administrator
Texarkana Arkansas School District
Texarkana, AR
01.2018 - Current
- Provided primary support for multiple school and admin buildings, handling hardware repair, software distribution, and troubleshooting.
- Managed Isonas door access control for the entire district, including building assignments, maintenance, vlan management, and troubleshooting.
- Serve as the primary support for multiple school and admin buildings, managing hardware repair, software distribution, and troubleshooting.
- Managed badge creation and access control, ensuring secure staff entry while coordinating data for bus scheduling and student passes.
Information Analyst
Georgia Southern University
Statesboro, GA
01.1997 - 01.2018
- Delivered comprehensive support for College of Business, managing multiple computer labs, smart classrooms, and multimedia/teleconferencing rooms.
- Supported a diverse environment of over 150 faculty and staff, troubleshooting Windows/Mac OS, networked multifunction printers, and MS VDI environments.
- Troubleshot technical issues for diverse environment of over 150 faculty and staff, focusing on Windows/Mac OS, networked multifunction printers, and MS VDI environments.
- Received the ITS Service Excellence Award in 2015 and was nominated multiple times for outstanding technical support.
Education
Bachelor of Business Administration - Accountancy
Georgia Southern University
StatesboroSkills
- Access Control administration
- Video Camera administration
- Software administration
- Network troubleshooting
- System administration
- Technical support
- Network Monitoring
- Hardware & OS: Windows Server, Mac OSX, Chrome OS, iOS, Android, and smart classroom technology
Certification
- CompTIA A+ and Network+ Certified
- Microsoft Certified Professional (Installing and Configuring Windows 10)
- Microsoft NT 4.0 Certified Curriculum Course
Timeline
Network Administrator
Texarkana Arkansas School District
01.2018 - Current
Information Analyst
Georgia Southern University
01.1997 - 01.2018
Bachelor of Business Administration - Accountancy
Georgia Southern University
CORE COMPETENCIES
- Tier 2 Technical Support: Expert in remote and on-site troubleshooting for security cameras, audio solutions, and emergency controls.
- System Documentation: Proficient in documenting network hardware, software processes, and maintaining layouts of security component locations.
- Project Participation: Experienced in field rollouts of software updates and new technology components across district-wide sites.