John Franks
Texarkana
Summary
Experienced in logistics planning and equipment coordination, with a strong background in managing customer relationships and inventory. Successfully planned and coordinated the shipment of equipment to various job sites, ensuring timely delivery and effective communication with customers. Demonstrated ability to negotiate pricing strategies that maximize profitability for both the company and clients while maintaining high levels of customer satisfaction. Proven track record in resolving customer inquiries and complaints through attentive service and follow-up, fostering long-term client relationships.
Overview
20
20
years of professional experience
Work History
Rental Sales Coordinator
Hugg & Hall Equipment
Texarkana
02.2018 - Current
- Plan and coordinate shipment of equipment to customer jobs and locations.
- Plan and implement the trucking for the times and dates the equipment is to be delivered to and picked up from the customer.
- Talk with customer face to face, over the phone and through email.
- Listen and discuss with the customer what the best equipment would be for their needs.
- Negotiate pricing on the orders and maximize profit for Hugg & Hall and also the customer.
- Daily inventory on company equipment and the status of the machinery.
- Work with other branches throughout Arkansas, Oklahoma, and Louisiana.
Customer Service Representative
Smith-Blair
Texarkana
04.2013 - 04.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
Sales Coordinator
New Millennium Building Systems
Hope
03.2012 - 04.2013
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Assisted in developing new business proposals for potential customers.
- Maintained an up-to-date database of prospective clients and their contact information.
- Processed orders received from customers within specified timelines.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Coordinated and finalized sales proposals to complete purchases.
- Developed key customer relationships to increase sales.
Wholesale Sales Representative
Sherwin-Williams
Texarkana
05.2005 - 03.2012
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Adhered to all safety regulations while handling merchandise.
- Cultivated strong relationships with customers by providing excellent service throughout the entire purchase process.
- Established relationships with key accounts, retailers, and distributors.
- Recommended changes or improvements in existing processes based on customer feedback or observations made while working in the field.
- Resolved customer complaints quickly and effectively.
- Identified new business opportunities through industry contacts.
- Participated in team training sessions on various topics related to the job role.
- Followed up regularly with customers regarding orders placed or inquiries received.
Education
Bachelor of Science - Marketing
Texas A&M
Texarkana, TX12-2008
Associate of Science - Business Administration
University of Arkansas
Hope, AR05-2005
Skills
- Inventory management
- Order processing
- Equipment coordination
- Customer relationship management
- Sales negotiation
- Logistics planning
- Data entry
- Pricing strategy
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
Timeline
Rental Sales Coordinator
Hugg & Hall Equipment
02.2018 - Current
Customer Service Representative
Smith-Blair
04.2013 - 04.2017
Sales Coordinator
New Millennium Building Systems
03.2012 - 04.2013
Wholesale Sales Representative
Sherwin-Williams
05.2005 - 03.2012
Bachelor of Science - Marketing
Texas A&M
Associate of Science - Business Administration
University of Arkansas