10 years of external relations experience in the higher education field. Using my background as a Social Worker, I am keen on the needs of constituents and how to best serve them while serving and creating opportunities for our students and faculty.
Overview
18
18
years of professional experience
Work History
Director of Development & External Relations
University of Arkansas Fayetteville
03.2021 - Current
Associate Athletic Director of Development, Major Gift Officer
University of South Carolina
02.2019 - 02.2021
University Development
Frontline fundraiser for the University of South Carolina Upstate, managing an assigned portfolio of 100 -125 donors
Working in a spirit of collaboration with campus constituents and coaches to ensure athletic fundraising success
Increased our Major Gift initiative by 60% in the first year
Secured lead gift to establish student-athlete leadership academy
Restructured season tickets for men’s basketball with a seat fee for each ticket sold
Served as the Corporate Sponsorship lead for contract renewals and new business development during 2019- 2020
Member of the Senior Athletic leadership team
Member of Baseball coaching selection committee
Worked with faculty and staff to advance and carry out a vital plan to raise funds for USC Upstate's 5 University colleges
Collaborated with local/regional industry leaders to ensure opportunities for students and faculty were met and exceeded
Worked aggressively to establish engineering and nursing partnerships throughout the Upstate region
In the beginning stages of revamping advisory boards for the College of Business & Engineering.
Director of Development
Arkansas State University
03.2016 - 02.2019
College of Agriculture, Engineering, and Computer Science
Worked with faculty and staff along with university relations to develop and implement a strategic plan to raise vital funds for the College of Agriculture, Engineering, and Technology
Worked with local and regional industry leaders in both the Agriculture, Computer Science, and Engineering fields to create senior design projects and mutually beneficial relationships for both parties
Worked with the Engineering Advisory Board to strengthen the department's support for students and faculty
The board is composed of successful alumni, tech pioneers, industry leaders, and creative visionaries
Averaged 15 scheduled visits with donors/prospects each month; and
Deliver, on average, 15 major gift proposals per year
Increased our current scholarship initiative by 45% in my first three years for the College of Agriculture, Engineering, and Computer Science
Secured naming opportunities for the first two Engineering Labs in the history of the College of Engineering
Secured lead gifts to help start and sustain the Spatial Technologies and Geographic Information Systems program
STGIS is a minor in the College of Agriculture.
Behavioral Instructor/Social Worker
Methodist Children’s Home, Dacus Residential Treatment Center
03.2014 - 06.2016
Utilized the Teaching-Family Model to teach at-risk youth with mental illness diagnosis social skills
This includes preventive teaching, effective praise, corrective teaching, intensive teaching, and self-government and motivation systems
Completed all required documentation on time and accurately according to policies
This includes but may not be limited to transition notes, critical incident reports, restraint/seclusion forms, and observation/rounds
Used consultation services to seek and implement feedback
Communicate effectively with supervisors and the treatment team.
Associate General Manager/Interim General Manager
Arkansas State University, Red Wolves Sports Properties Gameday Sports Marketing
08.2013 - 03.2016
Worked with area and regional businesses to offer corporate customers various marketing and media sponsorship opportunities, including radio, television, venue signage, and event impact and game day marketing, corporate marketing, promotions, hospitality, print, and brand exposure on astateredwolves.com
Responsible for business development, management, and execution of a $1.4 million dollar sales goal for the fiscal year
Experienced 90% growth in the first year and 100% in the second year in corporate sales.
Intake Assessor/Therapist
St. Bernards Behavioral Health
06.2011 - 03.2013
Collaborated on a daily basis with physicians in varied fields to facilitate the referral process of continued care
Responsible for the assessment of patients for admission to an adult psychiatric unit and geriatric unit
Collaborated with nursing home administrators throughout Northeast Arkansas and Southeast Missouri regarding the facilitation of the growth and development of geriatric and adult psychiatric programs
Provided individual therapy and group therapy.
Graduate Intern Therapist
St. Bernards Behavioral Health
08.2010 - 06.2011
Utilized standardized assessment tools to screen for psychosocial problems in incoming patients
Co-facilitated process groups with dual-diagnosis patients
Developed treatment plans and accurately documented sessions with patients
Discharge planning of geriatric patients
Participated in interdisciplinary team collaboration and meetings.
Mental Health Tech
St. Bernards Behavioral Health
05.2007 - 05.2011
Assisted nursing staff in the management of patients in an inpatient mental health facility
Provided training for new employees, and continuing education
Member of 90th percentile customer service team
Received recognition for outstanding customer service.
Graduate Intern Therapist
Pathways Outpatient Counseling
08.2009 - 05.2010
Completed intake assessments with incoming clients
Provided case management and advocacy services for clients and families
Utilized behavior modification interventions with clients in a school-based program
Collaborated with therapist, client, and family in treatment plans
Participated in interdisciplinary team collaboration and meetings.
Fitness Center Attendant
St. Bernards Medical Center
05.2005 - 05.2007
Organized and instructed fitness classes
Assisted with the planning of a community cardio challenge involving several local businesses
Assisted with the recruitment of starting new fitness center classes.
Education
Doctor of Education Ed.D. Emphasis - Global Sports Leadership
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Director of TCAT Coffee County /Director of External Relations at TCAT-McMinnvilleDirector of TCAT Coffee County /Director of External Relations at TCAT-McMinnville