John Frazer
Cypress
Summary
Skilled Design Engineer bringing expertise in moving the copper network and turning down TDM services. Helps achieve goals by coordinating resources, and finding new ways to research find low utilized copper cables. Seeks every opportunity to improve operations and team performance. Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge outside plant. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects.
Overview
25
25
years of professional experience
Work History
Senior Specialist Engineering Design
AT&T
12.2015 - Current
- Drove change through quality-oriented strategies to help operations in developing he copper reclamation process.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed copper reclamation projects from inception to completion, ensuring timely delivery.
- Supported department leadership in implementing new policies, procedures with copper reclamation playbook.
- Established strong working relationships with AFO and air pressure techs on helping remove cables and air from them.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
Customer Service Technician
AT&T
02.2002 - 12.2015
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently repair POTS, DSL, T1 s and U-Verse Circuits
- worked on copper cables in underground, buried, and aerial environment
- Developed strong relationships with clients, leading to increased loyalty and retention by restoring their services.
Cable Splicing Technician
AT&T
11.1999 - 02.2002
- Spliced copper cables from RT huts to SAI s for DSL lines.
Education
BBA - Management
Texas A&M University
College Station, TX05.1995
Skills
- Design Engineering for Joint Trench subdivisions
- Responsible for the Fairbanks wire center ABF, ADE, CWO, new construction for residential and business customers
- Copper Reclamation researching, designing, and issuing jobs for removing copper cables from the underground Manhole system
- Assisting AFO and Splicing technicians with damages, stolen cables, and restoring all services on the AT&T network
- Working with Planning on building a 1st class Fiber network
Timeline
Senior Specialist Engineering Design
AT&T
12.2015 - Current
Customer Service Technician
AT&T
02.2002 - 12.2015
Cable Splicing Technician
AT&T
11.1999 - 02.2002
BBA - Management
Texas A&M University
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