John Frazier
Seattle,Wa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Department Manager of Designer Shoes
Nordstrom
Seattle, United States
11.2021 - Current
- On boarded and trained associates to ensure they were updated on most recent operations and policies.
- Created strong relationships with buyers, retail directors, and vendors for continuous improvement in key metrics.
- Analyzed business using Tableau, Excel, Navi and other tools to react to business and customer trends, including markdowns, return to vendor agreements, pricing etc
- Communicated with managers of other departments to maintain transparency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained 27% increase in sales, quarterly.
- Improved department volume company rank by 4 spots going from #17 to #1, doing $8M volume.
- 1 volume Designer Showcase for Designer Shoe Division reaching $355k.
Assistant Department Manager of Accesories, Designer HB and Sunglasses
Nordstrom
Bellevue, United States
01.2020 - 11.2021
- Supervised and motivated sales team to improve customer experience.
- Managed the #1 Designer Handbag floor in the company driving $7M in volume
- Trained sales team to continuously elevate customer experience.
- Ensured there was a clear channel of communication between upper management and sales team.
- Worked directly with managers in the market to analyze reports and forecast sales to increase sales volume.
- Utilized effective relationship management skills to cultivate relationships with buyers, retail directors and vendors.
Designer Sales
Nordstrom
Seattle, United States
09.2016 - 01.2020
- Developed sales strategies to increase revenue and exceed customers expectations.
- Established my own personal client book, maintained and nurtured relationships.
- Became an industry expert in order to better serve the customer.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Digital Marketing BAS -
Bellevue College
Bellevue, WA05.2020
High School Diploma -
Science And Math Institute of Tacoma
Tacoma, WA06.2013
Skills
- Keen eye to detail
- Seamless delivery on expectations
- Ability to lead and grow a team
- Excellent communication skills
- Efficient in Microsoft Office; Excel, Word, etc
- Customer Service
- Problem-Solving
- Operations Management
Current Education
In the process of obtaining my WA State Real Estate License
Timeline
Department Manager of Designer Shoes
Nordstrom
11.2021 - Current
Assistant Department Manager of Accesories, Designer HB and Sunglasses
Nordstrom
01.2020 - 11.2021
Designer Sales
Nordstrom
09.2016 - 01.2020
Digital Marketing BAS -
Bellevue College
High School Diploma -
Science And Math Institute of Tacoma