John Frost

Started in Customer Care, performing at a high level on all KPI metrics, for about a year and a half before moving to software support.

In software support, quickly learned the ins and outs of the software Converge, before they added in Talech which I also now support.

Have been in contact multiple times with fusebox, and am familiar with almost all gateways that we use

Enhanced customer satisfaction by providing timely and accurate software support services.

• Collaborated with cross-functional teams to deliver high-quality products within tight deadlines.
• Streamlined processes by identifying redundancies and implementing necessary improvements.
• Managed multiple high-priority projects simultaneously while consistently meeting client expectations and deadlines.
• Spearheaded research initiatives to remain current on industry trends, maintaining cutting-edge knowledge and skills.

• Transporting clients to and from doctors appointments, work, and medical facilities.
• Insuring the client made it safely from one destination to the next, while maintaining a friendly and professional atmosphere.

• Installation of cable, internet, and television systems.
• Talking with, and explaining how I was going to do the job with the customer.
• Making the sure the customer was happy with all services rendered before leaving the jobsite.

• Keeping customer relations in good standing, making sure they were always happy.
• Routine maintenance on the property.
• Troubleshooting networking problems, and maintaining the front desk reservation system.
• Keeping the online reservation system up and running and up to date.