John Garcia
Summary
Dedicated professional with over 10 + years of customer service experience. Reliable and driven with proven ability to establish rapport with clients.
Overview
38
38
years of professional experience
Work History
Shutter Installer
P & J Custom Window Coverings
Rancho Cordova, CA
03.2014 - Current
- Lead installer for all window coverings, shutters, shades and blinds.
- Maintains high customer service standard when speaking with customers and office staff.
- Writes up repair requests for customers when shutters are not correct due to product, size or color.
- Demonstrates to customers proper methods for operating equipment after it has been installed.
- Checks daily schedule for dispatch assignments.
- Drives personal vehicle with company trailer attached. Responsible for Sacramento area and surrounding counties.
- Loads trailer with product assigned to customers according to the invoices for the day.
- Collects all dues before leaving customer.
Server Manager
IL Forno Classico
Gold River, CA
07.1996 - Current
- Handles guest complaints in positive manner.
- Leads team of servers to consistently meet customer service standards.
- Completes daily procedures and communicates changes to servers and kitchen staff.
- Handles closing shifts making sure closing procedures are accurate and complete.
- At start of shift, checks in with hostess for reservations, inspects aisle area for cleanliness before welcoming guests.
- Welcomes and greets guests before presenting special menu items to clients.
- Establishes team strengths and weaknesses to boost employee output and customer satisfaction.
- Handles escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Responsible for maintaining own section in restaurant.
- When restaurant is at a slower pace, I decide when staff can leave.
General Manager
Chipotle Mexican Grill
Sacramento, CA
08.2007 - 12.2010
- Managed budget implementations, employee reviews, training and schedules.
- Developed and maintained relationships with customers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Supervised a staff of 25, hired and trained new employees.
- Maintained high standards and expectations of the company as well as high food quality through proper ordering from distributer.
Education
Administration of Justice
West Valley Junior College
Saratoga, CAAdministration of Justice
Sacramento City College
Sacramento, CAAdministration of Justice
American River College
Sacramento, CAHigh School Diploma -
Prospect High School
Saratoga, CA06.1994
Skills
- Self motivation
- Dependable
- Delivers excellent customer service
- Positive attitude
- Problem-solving abilities
- Communication skills
- Time management
- Leadership experience
- Measure and re-measurements
- Daily Logs
- Operational Safety
Timeline
Shutter Installer
P & J Custom Window Coverings
03.2014 - Current
General Manager
Chipotle Mexican Grill
08.2007 - 12.2010
Server Manager
IL Forno Classico
07.1996 - Current
Administration of Justice
West Valley Junior College
Administration of Justice
Sacramento City College
Administration of Justice
American River College
High School Diploma -
Prospect High School
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