JESSICA GARCIA
Wichita Falls
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2021
2021
years of professional experience
Work History
Correctional Officer
Texas Department of Criminal Justice
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Shift Manager
ALDI
12.2012 - 12.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
Security Officer
Kiowa Casino
01.2020 - 03.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School -
Hirschi High School
05.2010
Skills
- Microsoft Windows
- Microsoft Suite
- Photoshop
- Conflict resolution skills
- Policy enforcement
- Security procedures
- Relationship building and management
- Emergency management
- Mentorship
- Strategic planning and organization
- Regulation compliance
- Organizational skills
Projects Extracurricular
- Agent Training 2021
- Sidekick Program, 2021
- HR Training 2021
- Mentorship 2021
Leadership Experience
Management experience with duties including organizing, training, and problem-solving., 2021
Timeline
Security Officer
Kiowa Casino
01.2020 - 03.2020
Shift Manager
ALDI
12.2012 - 12.2020
Correctional Officer
Texas Department of Criminal Justice
High School -
Hirschi High School
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