John Gaylord
La Crosse,WI
Summary
Dynamic Night Manager at Toppers Pizza Place with proven expertise in team leadership and customer service. Enhanced guest satisfaction through effective complaint resolution and staff training. Skilled in inventory monitoring and bank deposit preparation, fostering a reliable and efficient work environment. Committed to achieving operational excellence and promoting a positive team culture.
Overview
12
12
years of professional experience
Work History
Night Manager
Toppers Pizza Place
03.2022 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Delivered timely resolutions to customer complaints to foster loyalty.
- Managed emergency situations with composure and professionalism.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided new and current staff to adopt best practices.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Executed nightly inventory checks to monitor sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
- Oversaw night shift activities, managing more than 10 employees for optimal performance.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
Home Health Care Worker
Ilife
06.2014 - Current
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
- Enhanced patient well-being by providing compassionate and attentive care.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
- Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
- Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention.
- Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Home Health Care Worker
GT Independence-Self Directed Care
01.2014 - Current
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Handled medical emergencies efficiently, utilizing CPR and first aid techniques to maintain patient safety.
- Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
- Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
- Enhanced patient well-being by providing compassionate and attentive care.
- Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
- Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
- Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
Education
Associate of Applied Science - HVAC
Western Technical College
La Crosse, WIHighschool
Continental Academy
Miami, FL2005
Skills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Customer service focus
- Guest assistance
- Customer service
- Time management expertise
- Sales strategy development
- Conflict resolution
- Policy enforcement
- Inventory monitoring
- Marketing
- Assignment delegation
- Bank deposit preparation
- Team building capacity
- Team performance monitoring
- Staff training experience
- Multi-department management
- Strong leadership
- Teamwork and collaboration
- Work Planning and Prioritization
- Employee development
- Professional and courteous
- Employee coaching and mentoring
- Lead generation
- Cost control
- Goal setting
- Attention to detail
- Reliability
Timeline
Night Manager
Toppers Pizza Place
03.2022 - Current
Home Health Care Worker
Ilife
06.2014 - Current
Home Health Care Worker
GT Independence-Self Directed Care
01.2014 - Current
Associate of Applied Science - HVAC
Western Technical College
Highschool
Continental Academy