John Generalao
Bossier City,LA
Summary
Compassionate Patient Transport Aide skilled in patient care, vital signs monitoring, and safety protocols. Known for effective team collaboration and attention to detail, ensuring timely and safe patient transfers.
Overview
21
21
years of professional experience
Work History
Patient Transport Aide
Willis Knighton Medical Center
Shreveport, LA
11.2022 - Current
- Coordinated patient transport across various departments, ensuring timely and safe transfers.
- Assisted nursing staff with patient mobility needs, enhancing overall care quality.
- Maintained cleanliness and organization of transport equipment to meet safety standards.
- Monitored and documented patient conditions during transport, ensuring accurate information relay to medical teams.
Machine Operator
Texas Pipe & Supply
Shreveport, LA
07.2016 - 05.2020
- Operated and maintained machinery for pipe production, ensuring quality standards were met.
- Monitored equipment performance, troubleshooting issues to minimize downtime.
- Trained and mentored junior operators on machine operation and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Ramp Agent
Delta Global Services
Shreveport, LA
06.2012 - 03.2016
- Maintained compliance with safety protocols, minimizing risks during operations.
- Assisted in training new staff on operational procedures and safety standards.
- Managed documentation for cargo transfers, ensuring accuracy and adherence to regulations.
- Resolved customer inquiries related to baggage handling, improving overall passenger satisfaction.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Customer Service Representative
Regional Elite Airline Services
Shreveport, LA
06.2009 - 10.2012
- Resolved customer inquiries and complaints efficiently to enhance passenger satisfaction.
- Coordinated flight information and updates to ensure accurate communication with customers.
- Trained new staff on customer service protocols and effective problem-solving techniques.
- Implemented process improvements that streamlined ticketing procedures and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Ramp Agent
Atlantic Southeast Airlines
Shreveport, LA
10.2007 - 06.2009
- Loaded and unloaded baggage, ensuring timely and safe handling of cargo.
- Operated ground service equipment to facilitate aircraft movement and maintenance.
- Conducted pre-flight inspections on equipment, identifying and addressing issues proactively.
- Collaborated with team members to streamline loading processes, enhancing efficiency.
House Cleaner
Boomtown Casino & Hotel
Shreveport, LA
08.2007 - 09.2007
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and guest satisfaction.
- Assisted in maintaining inventory of cleaning supplies, ensuring adequate stock levels for operations.
- Operated cleaning equipment, such as vacuum cleaners and floor scrubbers, with efficiency and safety protocols.
- Performed deep cleaning tasks for common areas, contributing to overall hotel hygiene and presentation.
Deep Cleaner
Sam's Town Casino
Shreveport, LA
11.2006 - 04.2007
- Performed thorough cleaning of gaming areas, ensuring high standards of cleanliness and guest satisfaction.
- Operated industrial cleaning equipment to maintain safety and efficiency in casino environments.
- Collaborated with team members to execute deep cleaning schedules and improve overall service quality.
- Trained new staff on proper cleaning techniques and safety protocols for various surfaces and materials.
- Maintained cleanliness, sanitation and organization of assigned work areas.
Food Server
McDonald's
Shreveport, LA
10.2005 - 09.2006
- Provided exceptional customer service in fast-paced environment.
- Operated point-of-sale system to process transactions accurately.
- Assisted with food preparation and ensured quality standards met.
- Maintained cleanliness and organization of dining area and kitchen.
Education
High School Diploma -
Abella National School
Cebu, PhilippinesNo Degree - Computer Science
University of San Carlos
Cebu, Philippines Skills
- Patient care
- Basic life support
- Vital signs monitoring
- Patient safety
Languages
tagalog
Native or Bilingual
Timeline
Patient Transport Aide
Willis Knighton Medical Center
11.2022 - Current
Machine Operator
Texas Pipe & Supply
07.2016 - 05.2020
Ramp Agent
Delta Global Services
06.2012 - 03.2016
Customer Service Representative
Regional Elite Airline Services
06.2009 - 10.2012
Ramp Agent
Atlantic Southeast Airlines
10.2007 - 06.2009
House Cleaner
Boomtown Casino & Hotel
08.2007 - 09.2007
Deep Cleaner
Sam's Town Casino
11.2006 - 04.2007
Food Server
McDonald's
10.2005 - 09.2006
High School Diploma -
Abella National School
No Degree - Computer Science
University of San Carlos