John Ghaemmaghami
Palm Springs,CA
Summary
An experienced master Porsche technician and certified brand ambassador with a track record of success in product support. Possessing strong skills in service management, revenue forecasting, and team leadership, as well as experience in managing motorsports events. Demonstrated expertise in overseeing product launches, negotiating contracts, P&L management, vendor management, and business development. Adept at driving revenue growth and providing exceptional customer experiences. Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Certified Porsche Classic Technician
Porsche Palm Springs
11.2018 - Current
- Company Overview: Porsche Dealership - New car sales, Pre-owned sales, After sales
- Hired in 2018 as lead Classic Technician
- Responsible for all aspects of service, diagnosis and repair of all Porsche Classic models up to 1998
- Was responsible in 2021 to lead the complete restoration of a 1982 911 which went on to win our region in Monterey
- Currently overseeing and training two technicians to become classic certified and grow the classic business during the process
- Maintenance
- Engine and transmission rebuilding
- Diagnostics
- Repair and restoration of devices and mechanisms
- Electrical work
- Interior restoration and renewal
- Suspension, alignments, corner balancing
- Complete vehicle restoration and procurement of parts from various sources
Certified Service Manager
Beverly Hills Porsche
03.2016 - 09.2016
- Company Overview: Porsche Dealership - New car sales, Pre-owned sales, After sales
- Promoted to Service Manager March 2016
- Responsible for managing a staff of 50 employees, recruiting new hires, managing payroll, maintaining dealership appearance, complying with Porsche policies, preparing documentation for Porsche legal department, responding to CSI cases to insure maintaining a CSI average of 95% or higher, adhered to up to date training for all employees, and responsible for building strong clientele loyalty and improving retention
- Restructured service drive into Valet/Guest Services improving workflow and overall guest experience
- Managed Porsche certification status for After-Sales
- Developed trainee technician program utilizing Gold Level technicians as trainers
- Oversaw new offsite service center
- Utilized temp employees in Valet Services to adjust with business growth
Certified Brand Ambassador
Beverly Hills Porsche
07.2013 - 03.2016
- Company Overview: Porsche Dealership - New car sales, Pre-owned sales, After sales
- Recruited as Service Advisor becoming the only Certified Brand Ambassador/Master Porsche Technician at Beverly Hills Porsche
- Responsible for managing a service team of 15 employees, helping clients with the servicing of their vehicles, consulting on repairs, forecasting future repairs, vehicle values, and new & pre-owned purchases, including up selling service and parts sales, continuing online education to maintain Porsche Certifications, and maintaining a continuous 95% CSI rating
- Averaged a write up of 10-18 vehicles on a daily basis
Service Manager
Global Motorsports Group
01.2009 - 07.2013
- Company Overview: Porsche aftermarket tuner, aftermarket retail parts sales, Motorsports racing
- Recruited to manage staff of 30 employees in both retail and motorsports departments
- Responsible for recruiting and hiring of new employees, scheduling the service center's workflow, prioritizing jobs, dispatching work, ordering of parts as needed, upsold repairs, explained suggested repairs to clients, and prepared invoices for payments
- Managed a staff of 30 employees
- Implemented roll out of new DMS Fast Trak Repair Order Management System
- Coordinated race car preparation for scheduled events, transportation to and from events, team support, and hospitality for guests
- Porsche aftermarket tuner, aftermarket retail parts sales, Motorsports racing
Service Manager
Kinetic Speed Shop
01.2007 - 02.2009
- Company Overview: Porsche and BMW aftermarket tuner, aftermarket retail parts sales, Motorsports racing
- Managed a staff of 35 employees, recruited and hired new talent, managed retail and race side of business, responsible for scheduling of work flow, service center work tasks, new projects, car shows and special events
- Responsible for upselling of suggested service work, helping clients with servicing of their vehicles, consulting on repairs, ordering new parts, invoicing and billing clients
- Responsible for a 20% growth in retail sales each year
- Coordinated race car preparation for scheduled events, transportation to and from events, team support, and hospitality for guests
- Acted as IMSA Crew Chief at 2008 Indianapolis US Grand Prix
- Porsche and BMW aftermarket tuner, aftermarket retail parts sales, Motorsports racing
Service Advisor
Jim Ellis Porsche
12.2003 - 02.2007
- Recruited as Service Advisor in December 2003
- Responsible for managing a service team of 10 employees, helping clients with the servicing of their vehicles, consulted on repairs, forecasting future repairs, vehicle values, new & pre-owned purchases, including up selling service and parts sales, continuing online education to maintain Porsche Certification, and maintain a continuous 98% CSI average
- Maintained a continuous CSI average of at least 98%
- Averaged a write up of 12-20 vehicles on a daily basis
Product Support Team Leader
Porsche Cars North America
01.2001 - 02.2003
- Company Overview: New car manufacturer and distributor
- Recruited as a 2nd Product Support Representative to support 200 Porsche dealers in North America with technical support through research, diagnostics, and troubleshooting
- Identified solutions and provided dealership technicians with updated repair procedures, latest product information, while minimizing vehicle downtime
- Maintained literature library, test vehicles, and special tool inventory
- Managed 10 part time employees at dealer support center
- Represent the company at new vehicle launches and PR events
- Supervised, trained, and coordinated daily performance of 10 employees
- Collaborated with Field Technical Managers on updated repairs and technical information
- Prepared monthly statistical reports and data for various departments and field personnel
- Ensured optimum management in all phases of Dealer Support Tech Line, emphasizing operational efficiency and quality assurance
- New car manufacturer and distributor
Master Porsche Technician
Porsche
01.1989 - 12.2001
Education
Pierce College
Los Angeles, CACertified Classic Technician -
Porsche Classic Training
Ontario, CA02.2024
Skills
- Product Support
- Classic Certified Porsche Technician
- Certified Carrera GT - Feb 2024
- Team Leadership
- Vendor Management
- Business Development
- Revenue Growth
Professionalsummary - Areasofexpertise
- Product Support
- Certified Classic Porsche Technician
- Certified Brand Ambassador
- Service Management
- Team Leadership
- Vendor Management
- Business Development
- Revenue Growth
Certification
Certified Porsche Classic Technician including Carrera GT
Timeline
Certified Porsche Classic Technician
Porsche Palm Springs
11.2018 - Current
Certified Service Manager
Beverly Hills Porsche
03.2016 - 09.2016
Certified Brand Ambassador
Beverly Hills Porsche
07.2013 - 03.2016
Service Manager
Global Motorsports Group
01.2009 - 07.2013
Service Manager
Kinetic Speed Shop
01.2007 - 02.2009
Service Advisor
Jim Ellis Porsche
12.2003 - 02.2007
Product Support Team Leader
Porsche Cars North America
01.2001 - 02.2003
Master Porsche Technician
Porsche
01.1989 - 12.2001
Pierce College
Certified Classic Technician -
Porsche Classic Training