John Gilbert
McDonald,PA
Summary
Soon to be a Healthcare Administration and Management graduate from Slippery Rock University, with a desire to offer person-centered care to those who need it. A strong interest in quality improvement, regulation compliance, and workflow optimization. Experience as a Lean Forward Administrative Intern and certified in the basics of quality and safety from IHI, CARES Dementia 5 Step Method from HealthCare Interactive Inc., and a white belt in Lean Six Sigma from CSSC. An understanding of efficiency and compassionate care with a focus on supporting healthcare operations and quality patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lean Forward Administrative Intern
Presbyterian SeniorCare Network
06.2025 - 12.2025
- Provided support in preparing meeting materials, improving communication effectiveness.
- Handled sensitive resident information with discretion, ensuring HIPAA rules were followed at all times when dealing with sensitive data.
- Treated residents with dignity, compassion, and person-centered care.
Snack Bar Attendant
BJ's Wholesale Club
06.2021 - 08.2023
- Prepared and served food items while following food health rules.
- Maintained cleanliness and organization of snack bar area to give a great customer experience.
- Helped solve customer issues and staffing problems when needed to keep customers happy and things running smoothly.
Usher
Phoenix Theatres
03.2019 - 03.2021
- Assisted customers with seating problems and ticket purchases to give them the best experience.
- Sustained cleanliness in the auditoriums and common areas so I can promote a welcoming and clean environment for guests.
- Provided great customer service by addressing guest concerns and fixing issues promptly.
Education
Bachelor of Science -
Slippery Rock University of Pennsylvania
Slippery Rock, PA12-2026
No Degree -
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
South Fayette School District
McDonald, PA06-2021
Skills
- Oral and writing communication
- Problem-solving
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Reliable and punctual
- Active listening
Certification
- Basic Certificate in Quality and Safety | IHI
- Lean Six Sigma White Belt Certification | The Council for Six Sigma Certification
- CARES Dementia 5 Step Method | HealthCare Interactive, Inc.
Timeline
Lean Forward Administrative Intern
Presbyterian SeniorCare Network
06.2025 - 12.2025
Snack Bar Attendant
BJ's Wholesale Club
06.2021 - 08.2023
Usher
Phoenix Theatres
03.2019 - 03.2021
Bachelor of Science -
Slippery Rock University of Pennsylvania
No Degree -
Community College of Allegheny County
High School Diploma -
South Fayette School District