John Gilbert
Madison,TN
Summary
Proven Systems Engineer with a track record of implementing significant IT infrastructure upgrades at Universal Music Group, ensuring enhanced system performance and security. Expert in troubleshooting and user support, I excel in delivering solutions that meet complex business needs. My collaborative approach and technical expertise drive project success, optimizing operations and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Systems Engineer
Universal Music Group
01.2000 - 04.2013
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Collaborated with executive team to define business requirements and systems goals.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Education
No Degree - Sociology
UCLA
Westwood, CA09.1969
Skills
- Troubleshooting
- User Support
- System Testing
- Technical Support
- Client service and support
- System Troubleshooting
- Network Security
- Root Cause Analysis
- Software requirement analysis
- Upgrade Path Design
- Application testing
- Mission-critical system design
- Helpdesk operations
Timeline
Systems Engineer
Universal Music Group
01.2000 - 04.2013
No Degree - Sociology
UCLA
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