John Gilmore
St Louis,MO
Summary
Proven track record in boosting sales and client satisfaction at United Laboratories, Inc., leveraging exceptional interpersonal communication and CRM proficiency. Excelled in relationship building and strategic sales presentations, consistently surpassing quotas. Skilled in negotiation and objection handling, adept at turning prospects into loyal customers.
Overview
17
17
years of professional experience
Work History
Sales Representative
United Laboratories, Inc.
01.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Inside Sales /Senior Project Manager
Optimas Solutions OE
01.2021 - 01.2023
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
Customer Service Coordinator
Mygrant Glass Co
01.2019 - 01.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Sales Representative /Key Account Manager
Com-Sal, Inc.
05.2007 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor of Arts - American History
Louisiana State University And A&M College
Baton Rouge, LASkills
- Interpersonal communication skills
- Relationship Building
- Sales Presentations
- Negotiation Tactics
- Objection handling
- Lead prospecting
- CRM proficiency
Timeline
Sales Representative
United Laboratories, Inc.
01.2023 - 12.2023
Inside Sales /Senior Project Manager
Optimas Solutions OE
01.2021 - 01.2023
Customer Service Coordinator
Mygrant Glass Co
01.2019 - 01.2021
Sales Representative /Key Account Manager
Com-Sal, Inc.
05.2007 - 12.2018
Bachelor of Arts - American History
Louisiana State University And A&M College
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