John G. Kaketsis
Regional HR Manager
Gilbert,IL
Summary
Dynamic HR professional with over 15 years of experience in HR management, labor relations, and investigations. Expertise in operations, recruiting & staffing, process improvement, and union contract interpretation. Proven track record in developing HR infrastructure and ensuring compliance. Ready to bring extensive experience and strategic insight as a Senior Employee Relations Consultant.
Overview
34
34
years of professional experience
35
35
years of post-secondary education
1
1
Language
Work History
Regional HR Business Partner/Manager
Avis Budget Group
01.2022 - Current
- Conducted weekly or bi-weekly meetings with business leaders, providing HR advice and ensuring compliance with employment laws and regulations, resulting in improved adherence to legal requirements
- Guided the creation and implementation of HR processes and policies, enhancing operational efficiency and employee satisfaction, increasing satisfaction rates
- Conducted investigations and managed contract negotiations, successfully resolving employee relation issues and fostering a positive work environment, reducing turnover by ##%
Sr. HR Business Partner (Remote)
CDW
01.2020 - 01.2022
- Led the strategic talent process and programs for assigned teams, including Performance Management Process, Merit Review, and Succession Planning, enhancing operational efficiency and employee satisfaction.
- Acted as a trusted advisor on employee relations matters, including performance management and disciplinary actions, resulting in improved adherence to legal requirements and reduced turnover.
- Conducted internal investigations, including harassment and discrimination allegations, ensuring compliance with Federal/State laws and fostering a positive work environment.
Employee Relations Case Manager
JPMorgan Chase
01.2016 - 01.2019
- Ensured smooth business operations by balancing employee and manager relationships, improving communication and fair treatment.
- Implemented policies and procedures addressing workplace issues such as drug and alcohol use, sexual harassment, and privacy, enhancing compliance.
- Resolved workplace conflicts positively, fostering healthy work relationships and reducing turnover.
Human Resources Business Partner
JPMorgan Chase
01.2013 - 01.2016
- Acted as a single point of contact for employees, managers, and directors, ensuring smooth communication and compliance with HR policies.
- Proactively supported the delivery of HR processes and policies, managing complex HR projects cross-functionally, enhancing operational efficiency.
- Built strong business relationships with internal clients, leveraging negotiation and mediation skills to resolve conflicts and improve employee satisfaction, reducing turnover by ##%.
Supervisor Materials Management
United Airlines
01.2009 - 01.2013
- Directed a team of 150 unionized employees including supervising the functions safety compliance and conducted internal investigations when necessary.
- Developed and implemented appropriated solutions for employee's performance and behavioral issues.
- Built mutually beneficial working relationships with Outside Vendors and Maintenance Department.
- Implemented company policies, procedures, internal controls; investigated individual employee circumstances; researched reviewed and implemented appropriate action planning including Family Medical Leave Act; EAP referral, counseling, ADA and/or issue disciplinary action.
Sr. Staff Representative Labor & Employee Relations
United Airlines
01.2004 - 01.2009
- Provided advice, counsel and training to a division and field management in employee relations, exempt relations, employee discipline, contract interpretations and practice under the collective bargaining agreement.
- Leadership/guidance/consultation in all matters relating to the HR function including HR strategy formulation & prioritization to carry out strategies, plans, & directives of the business.
- Administered policies relating to all human resources efforts for 3000 exempt and non-exempt operations employees in Baltimore, Washington - Dulles, Washington Reagan National and Chicago O'Hare International Airport including representation of senior resolution, investigative projects required to meet compliance or policy related mandates.
- Leadership and continued development of a 'performance-oriented' culture in the field through planning programs, performance evaluations methods & oversight, talent acquisition plans & approaches, retention strategies.
Supervisor Air Freight Operations
United Airlines
01.2001 - 01.2004
- Directed a team of 200 unionized employees: customer service, air freight operations, planeside operations and safety compliance.
- Managed staffing for all IAM, PCE and SAM employees.
- Developed and implemented appropriate solutions to employee performance and behavior problems; reviewed all disciplinary action notices prior to discussion with employee to adherence to company policy, union grievance procedures as well as state federal employment laws and regulations.
- Managed and assessed aircraft load manifest data instructions, US mail, cargo and other service information.
Supervisor of Airport Operations
United Airlines
01.1999 - 01.2001
- Managed employees from all aspects of the operations such as Customer Service, Air Freight, Baggage Service, Ramp Service, Ground/Air Maintenance, Cabin Service and Load Planning.
- Provided Leadership and guidance in all areas of operation to approximately 275 employees and encouraged employees to adopt new ways of looking at problems, processes, and solutions.
- Managed overtime, scheduling and airport operations planning for schedule changes.
- Build mutually beneficial working relationships with Vendors, Orlando Aviation Authority, Federal Bureau of Investigations, Federal Aviation Administration and other airlines at Orlando International Airport.
Supervisor of Ramp Service
United Airlines
01.1997 - 01.1999
- Served as a supervisor for all ramp services personnel on all shifts; provided guidance and counseling to managers and employees.
- Represented company in investigations review hearing for disciplinary cases, as well as act as a spokesperson between the company and union regarding future local agreements regarding work rules.
- Implemented company policies, procedures, and internal controls; investigated individual employee circumstances; researched, reviewed and implemented appropriate action planning including: Family Medical Leave Act, EAP referral, counseling, ADA, reasonable accommodation processes; and/or issue discipline action.
Facilities Coordinator
United Airlines
01.1993 - 01.1997
- Prepared and maintained contracts, landscaping, maintenance, office supplies, furniture, computer equipment, security and dining for entire facility.
- Reported all expenses on Organizational Expense Reports (OER) and prepared Variance reports on a monthly basis.
- Worked with City of Chicago Inspectors; fire, elevator, and assessors to assure compliance.
Reservation Sales & Service Representative
United Airlines
01.1991 - 01.1993
- Answered telephone and offered suggestions and information about travel arrangements, such as routes, schedules and rates.
- Used proprietary networks to obtain, as quickly as possible, information need to make, change, or cancel reservation for customers.
Education
Bachelor of Arts - Business Management
Western Illinois University
01.1990 - Current
Timeline
Regional HR Business Partner/Manager
Avis Budget Group
01.2022 - Current
Sr. HR Business Partner (Remote)
CDW
01.2020 - 01.2022
Employee Relations Case Manager
JPMorgan Chase
01.2016 - 01.2019
Human Resources Business Partner
JPMorgan Chase
01.2013 - 01.2016
Supervisor Materials Management
United Airlines
01.2009 - 01.2013
Sr. Staff Representative Labor & Employee Relations
United Airlines
01.2004 - 01.2009
Supervisor Air Freight Operations
United Airlines
01.2001 - 01.2004
Supervisor of Airport Operations
United Airlines
01.1999 - 01.2001
Supervisor of Ramp Service
United Airlines
01.1997 - 01.1999
Facilities Coordinator
United Airlines
01.1993 - 01.1997
Reservation Sales & Service Representative
United Airlines
01.1991 - 01.1993
Bachelor of Arts - Business Management
Western Illinois University
01.1990 - Current
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