John Goguen

Working part time, two 15 hour days a week, for 8 months.

• Worked flexible hours across night, weekend and holiday shifts.
• Gained strong leadership skills by managing projects from start to finish.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Worked flexible schedule and extra shifts to meet business needs.
• Set up new sales displays each week with fresh merchandise.
• Restocked and organized merchandise in front lanes.
• Checked personal identifications during alcohol and tobacco sales.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Performed cash, card and check transactions to complete customer purchases.

• Monitored machines and grinding wheels during operation and use to assess functionality and maintain safety.
• Studied blueprints or metal workpiece layouts to determine grinding procedures and plan machine setups and operational sequences.
• Decreased time lost delays by closely monitoring personal and co-worker safety and minimizing safety hazards.
• Read daily work orders to appropriately set up machines for daily needs and specific task such as tool sharpening.
• Inspected, felt and measured workpieces to meet surfaces and dimensions specifications.
• Monitored machine operations to determine adjustments and stop machines when problems occurred.
• Duplicated finished pieces accurately using tracers and close monitoring of finished projects.
• Finished projects by filing surfaces to achieve smooth edges and meet tolerances outlined in blueprints, work orders and company quality standards.
• Used critical thinking to break down problems, evaluate solutions and make decisions.