John Goldsmith
Iformation security and technology specialist
Bellingham,WA
Summary
Results-driven System Support Analyst with a proven track record at Bealls Inc., excelling in technical troubleshooting and customer service. Demonstrated expertise in hardware systems implementation and strong interpersonal communication, ensuring optimal system performance and high-quality support. Committed to integrity and accountability while managing complex network infrastructures and resolving critical issues efficiently.
Overview
23
23
years of professional experience
4
4
Certification
Work History
System Support Analyst
Bealls Inc.
08.2023 - 01.2025
- Maintained a high level of professionalism and empathy while assisting customers with product questions, technical troubleshooting, and account management.
- Managed a high volume of incoming calls while maintaining quality standards for service delivery.
- Managed and resolved help desk tickets within agreed-upon service level agreements (SLAs)
- Demonstrated expertise in troubleshooting complex technical issues related to supported systems
Ivanti Landesk Systems Administrator
Bealls Inc
08.2019 - 08.2023
- Designed and implemented two complete server clusters from the ground up to manage approximately 15000 machines over 800+ retail and corporate locations.
- Migrated corporate and retail devices and data from legacy systems into newly implemented Ivanti Landesk environment while ensuring data integrity.
- Managed and maintained a complex network infrastructure consisting of 6 servers, ensuring five 9s availability and optimal performance.
- Implemented security measures to protect the network from unauthorized access, viruses, and malware.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Security Analyst Contractor
Insight Global LLC
12.2016 - 08.2019
- Worked with the Nexpose Software to Identify and remediate security vulnerabilities within the infrastructure, and where remediation was not possible I worked to reduce those threat as much as possible using exclusions based on those threats.
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Performed risk analyses to identify appropriate security countermeasures.
System Support Analyst
Apex Systems LLC
10.2015 - 04.2016
- Managed inventory of IT assets, ensuring timely procurement of hardware replacements when needed.
- Using Active Directory to address common day to day issues such as user account management, locked accounts, and Bitlocker recovery passwords.
- Using SSCM to manage update, deploy and perform life cycle management on assets within the company.
- Performing daily staging tech duties that included building, imaging, re-imaging, upgrading, hardware and software deployment, and physical maintenance on the corporate assets.
Education
High School Diploma -
Arrison High School
Colorado Springs, COAssociate of Arts - Fine Arts, Ceramics
Wichita State University
Wichita, KSSkills
- Strong interpersonal communication
- Empathy and conflict de-escalation
- Analytical Problem Resolution
- Flexibility and Learning Enthusiasm
- Information security
- Integrity and accountability
- Remote support
- Hardware Systems Implementation
- System Performance Monitoring
- Software solution integration
- Software installation
Certification
- (ISC)² SSCP
- CompTIA A+Certification
- CompTIA Network+Certification
- DCSE
- Inactive Top Secret Security Clearance with full SSBI
Timeline
System Support Analyst
Bealls Inc.
08.2023 - 01.2025
Ivanti Landesk Systems Administrator
Bealls Inc
08.2019 - 08.2023
Security Analyst Contractor
Insight Global LLC
12.2016 - 08.2019
System Support Analyst
Apex Systems LLC
10.2015 - 04.2016
High School Diploma -
Arrison High School
Associate of Arts - Fine Arts, Ceramics
Wichita State University
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