John Gonzales
Alamosa,CO
Summary
Security-focused and diligent Security Officer/Supervisor skilled at protecting personnel and premises. Over 15 years of experience managing a staff ranging from 12 to 28 security officers. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse. Safety-conscious team member with excellent communication skills and eye for detail. Responsive and hardworking, trained in conflict resolution, patrol and security planning. Accomplished in running tight shifts with minimal incidents. Understands importance of identifying and mitigating security loopholes. Comfortable and patient in one on one situations dealing with criminal, psychiatric and intoxicated subjects
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Self Employed - GWI Security Services
01.2009 - Current
- Supervised a team of security officers for over 15 years, carrying a staff ranging from 12 to 28 officers. Ensured adherence to company policies and maintained high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Responded quickly to emergency situations to assess and deflect issues.
- Was in charge of the hiring process for new security officers by reviewing applications, conducting interviews, background checks and drug screenings. Also responsible for disciplinary actions and firing of employees when necessary.
Police Officer, Corporal
Alamosa Police Department
04.1999 - 08.2008
- Investigated crimes thoroughly, collecting evidence and interviewing witnesses to solve cases effectively.
- Conducted traffic enforcement duties diligently, reducing accidents and promoting safe driving habits within the community.
- Participated in various task forces targeting specific crime issues such as narcotics or gang activity, leading to successful arrests and prosecutions.
- Developed targeted strategies for reducing crime rates in high-risk areas through data analysis and collaboration with local stakeholders.
- Managed critical incident scenes effectively by coordinating resources, directing first responders, and maintaining open lines of communication with other agencies.
- Mentored junior officers by providing constructive feedback and encouragement to help them excel in their careers.
- Demonstrated sound decision-making abilities under pressure, diffusing volatile situations without resorting to excessive force whenever possible.
- Provided testimony in court proceedings when required, presenting clear and accurate accounts of case details for successful convictions.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Answered emergency calls for help from citizens and business owners.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Trained other officers in firearms and self-defense tactics.
- SWAT team supervisor and trainer
Police Officer
Monte Vista Police Department
10.1997 - 04.1999
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
General Studies
Trinidad State Junior College
Alamosa, CO12.2006
Police Academy
Trinidad State Junior College
Trinidad, CO08.1997
Skills
- Risk Analysis
- Emergency Management
- Staff Management
- Staff Training
- Policy Enforcement
- Event security
- First Aid Certified
- Knowledge of supervisory concepts
- De-Escalation Techniques
Certification
Multiple law enforcement certificates including:
PPCT - (pressure point control tactics/arrest control)
OC/Pepper spray
Supervisory Institute
SWAT Supervision
RAD (Rape and aggression self defense for women)
Multiple other neighborhood policing, investigations and firearms trainings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer Supervisor
Self Employed - GWI Security Services
01.2009 - Current
Police Officer, Corporal
Alamosa Police Department
04.1999 - 08.2008
Police Officer
Monte Vista Police Department
10.1997 - 04.1999
General Studies
Trinidad State Junior College
Police Academy
Trinidad State Junior College
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