John Graham
Warren
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
CSR Supervisor
AK Water Works
08.2024 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Assistant Boys Basketball Coach
Ursuline Hghschool
08.2024 - Current
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Personal Trainer/ Sales
Onyx Health Club
04.2023 - 08.2024
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Manager/Owner
Buckeye Beverage
02.2019 - 10.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
MBA - Business Management
Youngstown State University
Youngstown, OH05-2026
High School Diploma -
Warren G Harding Highschool
Warren, OH05-2022
Skills
- Call center operations
- CRM software
- Sales support
- Customer service
- Multitasking and organization
- Email management
- Sales proficiency
- Workflow management
- Active listening
- Account updates
- Adaptability and flexibility
- Team development
- Team management
- Positive and constructive feedback
- Team building
- Workforce management
- Customer relationship management (CRM)
- Decision-making
- Team leadership
- Time management
Timeline
CSR Supervisor
AK Water Works
08.2024 - Current
Assistant Boys Basketball Coach
Ursuline Hghschool
08.2024 - Current
Personal Trainer/ Sales
Onyx Health Club
04.2023 - 08.2024
Manager/Owner
Buckeye Beverage
02.2019 - 10.2023
MBA - Business Management
Youngstown State University
High School Diploma -
Warren G Harding Highschool
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