John Greggs Jr.
Mobile,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Car Salesperson
AutoNation
05.2017 - Current
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prioritized helping customers over completing other routine tasks in store.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Department Manager
Guitar Center
08.2012 - 04.2017
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Forklift Operator
Lowes Home Improvment
03.2006 - 05.2012
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Removed orders from storage, wrapped and staged for shipments.
Education
Associate of Science - General Studies
Bishop State Community College
Mobile, ALSkills
- Security Practices
- Persuasive communication style
- Cash Handling
- Contract Negotiation
Timeline
Car Salesperson
AutoNation
05.2017 - Current
Department Manager
Guitar Center
08.2012 - 04.2017
Forklift Operator
Lowes Home Improvment
03.2006 - 05.2012
Associate of Science - General Studies
Bishop State Community College
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