John Guarino
Cary
Summary
Collaborative leader with extensive experience in operations and customer service. Known for building strong relationships and implementing effective strategies that enhance team dynamics and operational success. Committed to driving positive outcomes and maximizing profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Team Lead
Target
Cary, NC
05.2025 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to food safety protocols.
- Trained new employees on operational procedures and customer service standards.
- Coordinated inventory management, optimizing stock levels to meet demand fluctuations.
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Assisted in recruitment to build team of top performers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and maximized profit, leading all of food to exceed our sales goals.
- Ensured that all of food was always fresh and full.
- Fostered positive relationships with third party vendors to ensure product is always merchandised and in stock
Service & Engagement Team Lead
Target
Cary, NC
10.2023 - 05.2025
- Led team initiatives to enhance customer engagement strategies and service delivery.
- Trained and mentored team members on operational best practices and customer interaction techniques.
- Analyzed customer feedback to identify trends and improve overall satisfaction rates.
- Facilitated open channels of communication between upper management and the engagement team, ensuring transparency at all levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted positive experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Checkout Advocate
Target
Cary, NC
09.2022 - 10.2023
- Provided exceptional support to customers, resolving issues and inquiries efficiently.
- Led initiatives to optimize checkout workflows, enhancing overall operational efficiency.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
- Crosstrained in multiple departments to provide backup assistance when needed.
- Balanced cash drawers at the end of each shift, demonstrating attention to detail and financial responsibility.
- Streamlined checkout procedures for quicker transaction times and reduced wait periods.
- Handled returns and exchanges in a professional manner, adhering to store policies.
Meat and Seafood Clerk
Harris Teeter
Cary, NC
05.2019 - 08.2021
- Maintained cleanliness and organization of display cases to enhance visual appeal.
- Operated slicing machines and scales to prepare products for customer purchase.
- Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
- Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Mastered cutting, trimming, and filleting techniques to provide custom cuts per customer requests quickly and efficiently.
Produce Clerk
Harris Teeter
Cary, NC
10.2017 - 05.2019
- Managed inventory of fresh produce, ensuring quality and freshness for customer satisfaction.
- Trained new team members on proper handling and storage techniques for fruits and vegetables.
- Assisted in maintaining cleanliness and organization of produce department, adhering to safety standards.
- Monitored product displays to optimize visual appeal and enhance customer shopping experience.
- Conducted regular quality checks on produce items, addressing issues proactively to minimize loss.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Education
High School Diploma -
Panther Creek High School
Cary, NCAssociate in Electronics Engineering Technology - Engineering
Wake Technical Community College
Raleigh, NC07-2027
Skills
- Operations management
- Relationship building
- Trend tracking
- Teamwork and collaboration
- Issue resolution
- Customer service
- Multitasking Abilities
- Computer skills
- Product management
- Equipment maintenance
Accomplishments
- Led Starbucks and Pizza hut/Cafe area to exceeding sales goals through reduced waste management and improved sales tactics.
- Achieved highest level of food safety scores store has seen in years by instilling cleanliness routines into my team members.
- Developed a team full of top performers in the store through constructive feedback and personal training.
Certification
- ServSafe Certified
Timeline
Food & Beverage Team Lead
Target
05.2025 - Current
Service & Engagement Team Lead
Target
10.2023 - 05.2025
Checkout Advocate
Target
09.2022 - 10.2023
Meat and Seafood Clerk
Harris Teeter
05.2019 - 08.2021
Produce Clerk
Harris Teeter
10.2017 - 05.2019
High School Diploma -
Panther Creek High School
Associate in Electronics Engineering Technology - Engineering
Wake Technical Community College