Wayne Guethlein
Atlanta,GA
Summary
Accomplished professional specializing in technical troubleshooting and customer experience at AT&T Wireless. Led initiatives for major product launches, improving product management and Oracle database performance. Collaborated with cross-functional teams to achieve service objectives. Skilled in data analysis and inventory management, providing innovative solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SENIOR TECH BUSINESS MGMT
AT&T Wireless
Atlanta, GA
07.2001 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked directly with Business, COR Markets, IT Dev, Indirect Agent
Locations, National Retail and Upper Management to achieve the best
Customer Experience - Create and update product skus and pricing in Oracle and YODA
- Key contributor for every Iconic (Apple) Launch
- Create and update ATT COR and Dealer Locations in Oracle and YODA
Education
Some College (No Degree) - Business Administration
Middle Tennessee State University
Murfreesboro, TNSkills
- Technical troubleshooting
- Product management
- Data analysis
- Oracle database administration
- Customer experience
- Team collaboration
- Inventory control
- Customer service
Certification
· A Beginners Guide to Public Cloud Platforms
· Cloud Concepts: Hybrid Cloud
· Cloud Governance Concepts: Tools and Requirements
· Cloud Security Concepts: Service and Compliance
· Juniper Security Policies Fundamentals
· Cloud Storage Concepts: Services, Cost Control, and Security
· Artificial Intelligence for Project Managers
· Enhancing Images with Artificial Intelligence
References
References available upon request.
Timeline
SENIOR TECH BUSINESS MGMT
AT&T Wireless
07.2001 - Current
Some College (No Degree) - Business Administration
Middle Tennessee State University
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