John H. Smith
IT MSP
Laplace,LA
Summary
A Highly Motivated IT Professional with 15+ years of experience in managing IT environments and delivering technical solutions to a diverse industries.
Overview
23
23
years of professional experience
3
3
Certification
Work History
President
Smitty’s Technology Firm
08.2010 - Current
- Managed IT Services
- Perform IT day to day operation of End user support of software, laptops, iPads, Desktops, Chromebooks and Smart Phones
- Manage, maintain, configure and install of Switches, firewall, and routers
- Manage, maintain, configure and install of Servers with AD software.
- IT Consulting with third party vendors for Infrastructure improving, network upgrades, Server upgrades and end user device upgrades
- Manage, maintain, install and deployment of VOIP network
- Support of Third Party Database
- IT Project Manager of Infrastructure upgrades, network upgrades or improvements, and end user upgrades or deployments
- Manage, maintain. and setup of Google Classroom Suite
- Managed, maintain, install and troubleshooting of MFDs and network printers
- Setup, manage, maintain, and implement of wireless devices and network
- Support, maintain and configuring of camera network
Field Service Technician
Capital One Bank
10.2006 - 07.2010
- Support the Baton Rouge region which consists of 26 branches, a Mortgage Department, A Call Center, and Training Center.
- Provide support for desktop and laptop computers, routers, switches and servers in a Novell environment using Microsoft Windows XP.
- Involvement also included troubleshooting of Novell and GroupWise problems using Console One.
- Assisted with the creating of the image and deployed the image using Symantec Ghost 11 from an bootable external hard drive.
- Configured and setup Cisco Routers and Switches.
- Replace and setup Multiple Brand of PCs and hubs.
- Manage the tape Backup on a Spectra T120 with Commvault software.
- Ran CAT 4, 5 ,6 and fiber optic cabling.
- Also, setup, configure, and/or troubleshoot networked or personal printers
- . Install and troubleshoot proprietary software.
Computer Technician
St. John Parish School Board
08.2002 - 07.2006
- Support the school board network which consists of thirteen schools, a main office building, and a special education center.
- Perform desktop support for Windows '98 and Windows XP machines on a Windows 2000 server.
- Create images and image machines using Symantec Ghostcast 8.0. Install and troubleshoot a variety of education software for instance: Renaissance applications, Harcourt applications, Accelerated Reader, Accelerated Math.
- Setup and configure Windows 98 and Windows XP machines.
- Setup, network, and/or troubleshoot LaserJet and DeskJet printers.
- Install and configure Microsoft Office 2000/XP. Setup user accounts on Microsoft Exchange server.
- Install and setup switches and mini-hubs.
Education
Associate of Science - Information Systems Technology
ITT Technical College
Baton Rouge, Louisiana06.2004
Some College (No Degree) - Business Management
Southern University
Baton Rouge, LouisianaHigh School - undefined
McKinley High School
Baton Rouge, Louisiana01.1993
Skills
- Proficient with SAN Servers and Data libraries
- Strong expertise in repairing and installing Apple, Dell, Google and HP products
- Highly Skilled in implementing, managing, maintaining and configuring of switches, firewalls and Routers
- Knowledgeable of installing, implementing, managing and maintaining of Servers with AD software
- Understanding of Video Projection, Smart Boards and Promethean Boards
- Very educated on setting up, deploying, managing, configuring and maintaining of WLAN networks
- Well informed on managing, configuring, maintaining and implementing of VOIP networks
- Seasoned at managing and leading IT projects like implementing new systems, software migration, and upgrades to the infrastructures
- Expert at managing Infrastructure like; network, server and data infrastructure, cloud services, security
- Cultured on managing and maintain of cloud services like; Office 365, and Google Workspace Suite
Certification
- MCDST Certified
- A+ Certification
- Network+ Certification
- 15 Years performing network, desktop and helpdesk support
- Associate of Science in Information Systems of Technology
- CCNA Certification
Summary of Qualifications
- A strong Information Technologist with a broad range of related experiences.
- Administered Windows Server 2003, 2008, and 2012 Domain for 15 years.
- Over 15 years’ experience in managing, supporting, Consulting, and administrating of I.T. Services.
- Successfully led a project to enhance a legacy system that facilitated the onboarding and data processing for over 1000 users.
- Gifted with the ability to manage, troubleshoot, setup, and configure Servers, Routers and Switches
- Designed and rolled out network and desktop infrastructure, enabling more streamlined management of resources and hardware.
- Managed IT strategic planning, budgeting and policies for entire organization.
- Implemented new support and training processes resulting in effective continuous and quality support for the knowledge and growth of the Business.
- Completed numerous troubleshoot tickets at a timely matter with 100% completion rate in the past 12 months.
- Implemented/improved backup system ensuring corporate information availability.
- Accustomed with running CAT 5, 6 and Fiber Optic cabling.
- Developed processes for system procurement, standardization of platform, and maximum utility for consumers.
- Coordinated and directed vendor relationships with several outsourcing entities.
- Configured, repaired and maintained over 5,000 PCs and laptops.
- Provided Help Desk support for numerous end users.
- Assisted with project proposals and implementations.
- Performed the implementation of a wireless network with a wireless controller and 30 APs to add mobile access to the internet for 1000 users.
- Upgraded the quality of Property Security by adding an IP Camera Network that consist of a NVR and 35 IP cameras with outside of the network access
Timeline
President
Smitty’s Technology Firm
08.2010 - Current
Field Service Technician
Capital One Bank
10.2006 - 07.2010
Computer Technician
St. John Parish School Board
08.2002 - 07.2006
High School - undefined
McKinley High School
Associate of Science - Information Systems Technology
ITT Technical College
Some College (No Degree) - Business Management
Southern University
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