John Hancock
Wilburton,OK
Summary
Dynamic and creative professional with a diverse background, including a standout role at Kelley's Family Hair Care. Excelled in client satisfaction and innovative solutions, showcasing excellent people skills and proficiency in MS Word and Excel. Known for mentoring, efficiency, and a licensed cosmetologist, I consistently exceed project deadlines and expectations with a flair for public relations and customer service.
Overview
31
31
years of professional experience
Work History
Hair Stylist
Kelley's Family Hair Care
06.2019 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Dispatcher Office Assistant
Kibois Community Action
09.2021 - 11.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during callouts.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
Master Neon Glass Bender
Creative Neon
03.1994 - 09.2021
- Produced and bent neon glass for commercial sign companies, custom signage and abstract art.
- Enhanced team productivity by providing guidance on proper bending techniques and safety measures.
- Demonstrated flexibility by adapting quickly to changes in project scope or client needs that affected the required bend specifications.
- Consistently met or exceeded project deadlines through diligent time management, prioritization of tasks, and efficient execution of assigned duties.
- Maintained high-quality standards for all completed projects, ensuring customer satisfaction and repeat business.
- Reduced waste and improved material usage through precise bending calculations and measurements.
- Mentored junior benders, sharing expertise and best practices for efficient task completion while minimizing errors.
- Collaborated with engineering teams to develop custom bending solutions for unique client requests.
- Developed innovative approaches to complex bending challenges, resulting in successful project completion within tight deadlines.
Education
Certificate - Cosmetology
Milan Institute
Bakersfield, CA01-2009
Certificate - Activity Director
Houston Community College
Houston, TX01-2005
Trade - Neon Glass Bending
M.M.C
Tulsa, OK01-1993
Skills
- Excellent People Skills
- MS Word
- MS Excel
- Data Entry
- Licensed Cosmetologist
- Creative
- Public Relations
Timeline
Dispatcher Office Assistant
Kibois Community Action
09.2021 - 11.2024
Hair Stylist
Kelley's Family Hair Care
06.2019 - Current
Master Neon Glass Bender
Creative Neon
03.1994 - 09.2021
Certificate - Cosmetology
Milan Institute
Certificate - Activity Director
Houston Community College
Trade - Neon Glass Bending
M.M.C
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