Proactive and goal-oriented professional with excellent communication and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Hair Stylist
Great Clips- WOO Enterprises
Fort Myers, FL
07.2021 - Current
Maintained cleanliness and organization of workstations following health and safety standards.
Educated customers on products to maximize benefits.
Built strong relationships with clients through excellent customer service and follow-up consultations.
Trained new stylists on techniques, tools, and customer service best practices to maintain quality standards.
Collaborated with team members to ensure efficient workflow during peak hours, optimizing service delivery.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Processed payments, entering sales in register for prompt customer service.
Sales Associate
Rack Rooms Shoe Store
Fort Myers, FL
05.2019 - 03.2020
Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
Managed inventory levels, ensuring optimal stock availability and organization.
Trained new staff on sales techniques and store policies, improving team performance.
Implemented merchandising strategies, increasing product visibility and sales potential.
Assisted in processing transactions efficiently using point-of-sale systems.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Analyzed sales data to identify trends, informing product placement decisions.
Front of House Staff Member
Zaxby's Chicken Fingers & Buffalo Wings
Fort Myers, FL
06.2018 - 02.2019
Delivered exceptional customer service and ensured a positive dining experience for all guests.
Trained new staff on operational procedures and restaurant policies to enhance team performance.
Managed inventory levels and assisted in ordering supplies to maintain stock availability.
Coordinated front-of-house operations during peak hours to optimize efficiency and minimize wait times.
Resolved guest complaints swiftly, ensuring satisfaction and fostering repeat business.
Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.