john hansen
Lakewood Ranch,FL
Summary
Dynamic professional with experience at REI Co-op, excelling in customer service and problem-solving. Proven track record of enhancing team productivity and customer satisfaction through effective training and workflow coordination. Skilled in safety compliance and inventory management, fostering a collaborative work environment that drives operational excellence.
Overview
36
36
years of professional experience
Work History
Department Manager / Shop Supervisor
REI Co-op
Sarasota, FL
09.2023 - 01.2026
- Oversaw daily operations to ensure optimal workflow and team productivity.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Mechanic / Sales
Ryder Bikes
Bradenton, FL
01.2020 - 09.2023
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Repaired and maintained bicycles to ensure optimal performance and safety standards.
- Resolved customer inquiries regarding bicycle performance, enhancing overall satisfaction levels.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Production / Warehouse Mgr.
Seasucker
Bradenton, FL
07.2013 - 09.2021
- Oversaw daily warehouse operations, ensuring optimal workflow and safety compliance.
- Implemented inventory management systems, enhancing accuracy and reducing discrepancies.
- Trained and mentored staff on best practices for packing and shipping procedures.
- Conducted regular audits of inventory and equipment, identifying areas for cost savings.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
Manager / Mechanic
Village Bikes
Lakewood Ranch Fl
06.2004 - 07.2013
- Led troubleshooting and repair of bicycles, ensuring optimal performance and customer satisfaction.
- Managed inventory and supply chain for parts, improving availability and reducing wait times.
- Maintained cleanliness, safety and efficiency of shop
Kitchen Manager /Broiler Cook
Chart House Restaurant
Longboat Key, FL
11.1989 - 10.1999
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, minimizing waste through efficient procurement practices.
- Led team training sessions, enhancing culinary skills and operational efficiency.
- Streamlined kitchen workflows, improving service speed and customer satisfaction ratings.
- Implemented quality control measures, maintaining high standards for food preparation and presentation.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
No Degree - EMT / Paramedic
Manatee Technical College
Bradenton, FL01-1984
Skills
- Customer service
- Problem-solving
- Training and mentoring
- Decision-making
- Safety and security
- Order processing
- Workflow coordination
Timeline
Department Manager / Shop Supervisor
REI Co-op
09.2023 - 01.2026
Mechanic / Sales
Ryder Bikes
01.2020 - 09.2023
Production / Warehouse Mgr.
Seasucker
07.2013 - 09.2021
Manager / Mechanic
Village Bikes
06.2004 - 07.2013
Kitchen Manager /Broiler Cook
Chart House Restaurant
11.1989 - 10.1999
No Degree - EMT / Paramedic
Manatee Technical College