John Hardcastle
Brentwood,Tennessee
Summary
Committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution and crime scene investigation. Dedicated to using excellent research, investigation and project management abilities to optimize management, organization and reporting of clinical data. Results-driven, precise, and systematic with quick learning and collaborative nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Book Seller
Books-A-Million
12.2023 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
Logistics and Delivery
State Beauty Supply
09.2021 - 01.2023
- Responsible for excellent customer service by planning and coordinating logistics for delivery routes
- Maintained constant communication with customers and faculty to ensure product quality
- Satisfied customer complaints and troubleshot current issues.
- Coordinated closely with warehouse staff to optimize storage solutions and maintain accurate inventory records, reducing stock discrepancies significantly.
- Optimized transportation routes for cost savings and faster delivery times, enhancing overall supply chain efficiency.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Event Director
YMCA - Camp Widjiwagan
05.2020 - 08.2021
- Served as lead of sailing department, oversaw peer counselors and campers
- Developed and maintained daily activities and procedures
- Ensured compliance of safety regulations.
- Elevated the guest experience with exceptional attention to detail, creating memorable events that exceeded client expectations.
- Trained and supervised event staff to complete tasks on time.
Publix Customer Support
Publix Super Market
11.2017 - 02.2020
- Responsibilities included: Great customer service, maintaining organization and cleanliness of store, product and procedure knowledge, mentoring and assisting new employees.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Troubleshot and resolved customer complaints and issues.
Education
Bachelors of Science - Criminal Justice Administration
Middle Tennessee State University
Murfreesboro, TN12.2023
Skills
- Proficiency in social media and relations
- Exemplary communication skills
- Action and detail oriented
- Interacts well with management
- Logical problem-solver
- Integrity and Trust
- Literary knowledge
- Organizational abilities
- Reading Comprehension
- Decision-Making
- Information Analysis
- Security Practices
Certification
- IS-453: Introduction to Homeland Security Planning
- IS-700.b: Introduction to the National Incident Management System
- IS-800.d: National Response Framework
- IS-2500: National Prevention Framework
- IS-00120.c: Introduction to Exercises
- IS-00100.c: Introduction to Incident Command System
- IS-00200.c: Basic Incident Command System for Initial Response
- IS-00029.a: Public Information Officer Awareness
Timeline
Book Seller
Books-A-Million
12.2023 - Current
Logistics and Delivery
State Beauty Supply
09.2021 - 01.2023
Event Director
YMCA - Camp Widjiwagan
05.2020 - 08.2021
Publix Customer Support
Publix Super Market
11.2017 - 02.2020
Bachelors of Science - Criminal Justice Administration
Middle Tennessee State University