JOHN HARPER
Lima,USA
Summary
Dynamic professional with extensive experience in sales, counseling and program management. Skilled in coaching teams and enhancing customer relationships through digital literacy and effective communication. Committed to driving organizational success and fostering a collaborative environment. Proven abilities in a range of work experiences.
Overview
26
26
years of professional experience
Work History
Senior Sales Associate
Meyers RV
Rochester, NY
10.2012 - Current
- Utilized excellent interpersonal skills to build trusting relationships with customers and negotiation skills to close sales. Many repeat customers and referrals.
- Planned and prioritized work to meet commitments aligned with organizational goals.
- Represented brands during special events, customer interactions and sales.
- Coached junior staff members on best practices in sales techniques and closing deals.
- Managed customer relationships through regular contact via email and phone calls.
- Utilized CRM software to manage and improve customer relationships to optimize sales and marketing operations.
- Sustained high levels of performance in a fast-paced environment with tight deadlines.
- Conducted product demonstrations to potential customers while highlighting features and benefits of products and services offered.
Program Director
Monroe County Reentry Services
Rochester, New York
05.2010 - 10.2012
- Provided clinical evaluations and treatment recommendations for incarcerated individuals returning to the community.
- Direct coordination of services with NYS Department of Corrections, NYS Division of Parole and other community based services and stakeholders.
- Provided post release counseling for transition support, monitor progress and referrals to a wide range of community services as appropriate.
- Promoted to Program Director to oversee program services, interacting with advisory board and community leaders involved.
- MCRS was identified as a model program by US BJA (Bureau of Justice Administration) and participated as presenter at National Conference in Washington, DC.
Executive Director
Counsel on Alcohol and Substance Abuse Livingston County
Geneseo, NY
05.2000 - 06.2010
- Collaborated with Board of Directors to ensure alignment between organizational mission and vision, core values, and operations.
- Established key partnerships with local service providers to expand outreach opportunities and build relationships in the community.
- Led teams of professionals, providing guidance, mentoring, and setting clear objectives.
- Identified development needs and provided planning and leadership to achieve program implementation.
- Program evaluation and monitoring to assure highest quality of care while assuring compliance with NYS regulations for licensed programs.
- Collaborated closely with Livingston County Courts as treatment consultant for successful development and implementation of diversion programs - 'Drug Court'.
- Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization.
Education
BA - Social Science
Nazareth College
Rochester, New YorkSkills
- Customer Service
- Interpersonal/Communication
- CRM software
- Strong Work Ethic
- Educator/Trainer
- Adaptability
Timeline
Senior Sales Associate
Meyers RV
10.2012 - Current
Program Director
Monroe County Reentry Services
05.2010 - 10.2012
Executive Director
Counsel on Alcohol and Substance Abuse Livingston County
05.2000 - 06.2010
BA - Social Science
Nazareth College