John Harris
Tullahoma,TN
Summary
Operations and technical support professional with experience in title services and customer engagement. Coordinates cross-functional teams and protects sensitive information. Known for systematic troubleshooting, detail-oriented execution, and process improvements in fast-paced environments.
engagement. Skilled in coordinating cross-functional teams and safeguarding sensitive information. Known for
systematic troubleshooting, attention to detail, and driving process improvements in dynamic environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Title Examiner
Bell & Alexander Title Services
Manchester, Tennessee
11.2025 - 06.2026
- Provided accurate title and real estate transaction support to ensure organized and timely closings.
- Active oversight of 40+ home sales and refinances kept multiple files moving through completion stages.
- Clear coordination among internal staff and external partners, including banks, creditors, listing agents, purchasers, and sellers, supporting efficient transaction progress.
- Maintained consistent contact with listing and selling agents to facilitate smooth transaction flow and foster strong professional relationships.
- Review of deeds, mortgages, liens, and easements identified ownership issues.
- Comparison of legal descriptions against county records and survey documents confirmed file accuracy.
- Performed chain of title research to ensure accurate identification of property ownership. supported Bell & Alexander Title Services transactions.
- Prepared necessary documents for closing after completing title searches.
- Improved understanding of home sale and purchase process during nearly 1 year with Bell & Alexander Title Services, with added growth in organization and communication.
Custodian
Tullahoma City Schools
Tullahoma, Tennessee
09.2024 - 11.2025
- Cleaned classrooms thoroughly using approved cleaning supplies, hallways, and restrooms across Tullahoma City Schools facilities
- Swept, mopped, and vacuumed floors using school-approved cleaning supplies
- Restocked restroom paper goods, soap, and cleaning supplies, ensuring availability for daily usage and contributing to hygiene standards.
- Communicated maintenance issues to appropriate personnel for timely resolution and supported minor repairs in school buildings
- Set up and broke down spaces for school events and activities, facilitating smooth transitions and enhancing event experiences.
- Followed safety procedures and locked facilities during evening closing routines
- Assisted in maintaining cleanliness of facilities during the transition period.
Senior Advisor
Apple, Inc.
Elk Grove, California
12.2013 - 08.2024
- Provided exceptional customer service at Apple Inc. for over 10 years, aligning with business goals and ensuring accurate information exchange.
- Worked well within Apple advisor teams, mentored peers, wrote training materials, led team meetings and engagements, mastered new roles, and learned how built-in features combine to create strong customer experiences.
- Coordinated tasks across individuals and groups to enhance communication and collaboration.
- Facilitated methodical troubleshooting to resolve issues efficiently.
- Partnered with engineering to capture bugs and document life-cycle updates when workarounds and fixes were found.
- Applied best practices to protect customer information and privacy.
- Analyzed information carefully with strong attention to detail.
- Adapted quickly to unknown environments and new workflows.
- Worked independently with minimal supervision and met required metrics month after month.
Education
GED -
Foothill Highschool
North Highlands, CA01-2003
Skills
- Systematic troubleshooting
- Effective communication and coordination
- Customer data protection
- Analytical skills and attention to detail
- Collaboration on bug documentation
- Client engagement strategies
- Document review proficiency
- Accurate record maintenance
- Detail-oriented approach
- Cross-departmental collaboration
- Professional communication clarity
- Organized time management
- Network security expertise
- Bug resolution techniques
- Process improvement strategies
- Event coordination
Certification
- CompTIA Network+ (Net+), CompTIA Security+ (Sec+)
Recognitions:
2017 - Appel Care Excellence Award winner., Chosen to do Rotations with advisor groups that did deep dives into bug resolution and process examination, Consistently leaned on by upper management for extra tasks or case take over.
Timeline
Title Examiner
Bell & Alexander Title Services
11.2025 - 06.2026
Custodian
Tullahoma City Schools
09.2024 - 11.2025
Senior Advisor
Apple, Inc.
12.2013 - 08.2024
GED -
Foothill Highschool