John Harrison

• Led daily operations of four regional branches with vertical markets consisting of data centers, healthcare, industrial process, and manufacturing.
• Streamlined operational workflows to enhance efficiency across multiple departments.
• Developed training programs for staff, resulting in increased employee performance and productivity.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed vendor relationships to negotiate contracts and ensure service quality aligned with organizational goals.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Developed and implemented strategies to maximize profit and minimize burden.
• Identified and resolved ineffective practices.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Directed daily operations, ensuring compliance with company standards and policies.
• Led team in enhancing customer service strategies, resulting in improved client satisfaction.
• Developed training programs for staff, fostering professional growth and operational excellence.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

1. Business Development & Sales Responsibilities

• Lead Generation — Identify and pursue new commercial and Industrial HVAC opportunities through networking, referrals, site visits, and public plan and spec bids, and existing customer base.
• Client Consultation — Meet with customers to assess HVAC needs, review existing systems, and recommend appropriate solutions.
• Estimating & Proposals — Prepare accurate estimates, equipment selections, and detailed proposals that align with customer requirements and budgets.
• Sales Presentations — Present solutions clearly, explain system benefits, energy efficiency, and answer technical questions.
• Contract Negotiation — Negotiate pricing, scope, terms, and timelines to close deals while maintaining profitability.
• Pipeline Management — Track opportunities, and forecast sales revenue.

• Client Outreach — Maintain regular communication with existing customers to review system performance, upcoming needs, and service history.
• Developed and maintained strong customer relationships to drive repeat business.
• Service Agreement Sales — Promote and sell preventive maintenance contracts, explaining benefits such as reduced downtime, and extended equipment life.
• Customer Retention — Build long-term relationships by ensuring high satisfaction, timely follow-ups, and proactive problem-solving.
• Site Visits — Conduct on-site inspections to assess equipment condition and identify maintenance opportunities.