John Hartzog
Dallas,TX
Summary
Dynamic leader with a proven track record, adept in strategic planning and operations management. Excelled in building high-performing teams through trust and fostering strong client relationships.
John is a strategic-thinking individual experienced in turning low-performing sales teams or individuals into top producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
24
24
years of professional experience
Work History
Director of Institutional Sales
B.A.C Musical Instruments
11.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Bid Coordinator
Brook Mays Music
01.2017 - 11.2022
- Negotiated favorable contract terms with clients following successful bids, contributing to increased revenue generation.
- Spearheaded the development of a centralized bid library, improving access to relevant information for all team members.
- Established strong relationships with key stakeholders both internally and externally, fostering collaboration during the bidding process.
- Increased bid success rates by developing and implementing a streamlined bid management process.
Educational Sales Representative
Brook Mays Music
03.2013 - 11.2022
- Negotiated contracts with school districts, securing long-term partnerships for continued business success.
- Participated in industry conferences and events to network with potential clients, generating valuable leads for future sales opportunities.
- Represented company at trade shows to promote offerings and acquire new customers.
- Delivered web-based and live presentations covering unique benefits and advantages of the Rental prorgram.
- Serviced accounts regularly to maintain positive and productive relationships with customers.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prepared pricing agreements and contracts to close sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Outside Sales Manager
Brook Mays Music
08.2001 - 05.2005
- Streamlined communication channels between the sales department other teams within the organization thus improving overall efficiency.
- Increased sales revenue by implementing effective market strategies and building strong relationships with clients.
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
- Delivered monthly sales forecasts to management, contributing to informed decision-making processes.
Sales Associate
Brook Mays Music
08.2000 - 08.2001
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH11-2023
Certificate in Data Literacy - Psychology
Southern New Hampshire University
Hooksett, NH11-2023
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH11-2022
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Staff Management
- Budget Management
- Issues Resolution
- Charismatic Leader
Timeline
Director of Institutional Sales
B.A.C Musical Instruments
11.2022 - Current
Bid Coordinator
Brook Mays Music
01.2017 - 11.2022
Educational Sales Representative
Brook Mays Music
03.2013 - 11.2022
Outside Sales Manager
Brook Mays Music
08.2001 - 05.2005
Sales Associate
Brook Mays Music
08.2000 - 08.2001
Bachelor of Arts - Psychology
Southern New Hampshire University
Certificate in Data Literacy - Psychology
Southern New Hampshire University
Associate of Science - Criminal Justice
Southern New Hampshire University
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