John Hebert
Normal,IL
Summary
Dynamic and reliable professional with a valid Class B commercial driver's license, experienced at Federal Companies in delivering exceptional customer service and ensuring on-time deliveries. Proven ability in loading and unloading while maintaining a courteous demeanor, contributing to high customer satisfaction and operational efficiency. Strong teamwork and time management skills enhance productivity.
Overview
18
18
years of professional experience
Work History
Driver, Warehouse Orders
Federal Companies
02.2015 - Current
- Delivered packages to customer’s homes and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Properly installed appliances.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Dietary Aide
McLean County Nursing Home
12.2013 - 02.2015
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Followed all food safety regulations while preparing meals for patients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Crew Member
McDonald’s
05.2008 - 02.2015
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma - General Education
Bloomington High School
Bloomington, ILSkills
- Loading and unloading
- Warehouse safety
- Deadline oriented
- Customer service
- Product verification
- Heavy lifting
- Package scanning
- Teamwork and collaboration
- Time management skills
- Quality assurance
- Punctual and reliable
- Courteous and polite demeanor
- Valid class B commercial Driver's license
Timeline
Driver, Warehouse Orders
Federal Companies
02.2015 - Current
Dietary Aide
McLean County Nursing Home
12.2013 - 02.2015
Crew Member
McDonald’s
05.2008 - 02.2015
High School Diploma - General Education
Bloomington High School