John Heppes
Omaha,NE
Summary
Dynamic professional with experience as an Airborne Radio Operator on the E-3 Sentry in the United States Air Force and as a Bookseller at Barnes & Noble and as a Mail Handler for the United States Postal Service, excelling in communication and teamwork. Strong communication skills and adaptability/crisis management skills contribute to effective team training and problem-solving in fast-paced environments. Proven ability to enhance store organization and boost foot traffic through engaging displays. Specialized in the History section at Barnes & Noble, increasing sales of the United States Constitution by 400+ copies per year.
Overview
10
10
years of professional experience
Work History
Mail Handler
USPS
Omaha, NE
08.2026 - Current
- Operates mail processing equipment to sort and distribute incoming and outgoing mail efficiently.
- Ensures accurate tracking of packages using USPS tracking systems, maintaining high standards of accountability.
- Collaborates with team members to resolve mail delivery issues, enhancing overall service reliability.
- Assisted in training new staff on operational procedures and safety protocols for mail handling.
Bookseller
Barnes & Noble
Kingston, NY
11.2023 - 08.2024
- Managed inventory levels, ensuring accurate stock replenishment and effective product placement.
- Trained new staff on sales techniques and customer service protocols to enhance team performance.
- Developed engaging displays that promoted seasonal merchandise and boosted foot traffic in-store.
- Assisted customers in locating desired titles, providing personalized recommendations to enhance shopping experience.
Airborne Radio Operator
United States Air Force
Indianapolis, IN
04.2016 - 06.2023
- Operated radio communication systems on board the E-3 Sentry to ensure clear and reliable transmissions.
- Monitored frequency channels for incoming and outgoing messages, maintaining operational readiness.
- Provided real-time support during missions by coordinating communications between units.
- Assisted in troubleshooting equipment issues to minimize downtime and maintain functionality.
- Trained new personnel on radio operation protocols and safety procedures to enhance team efficiency.
- Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
- Facilitated clear and effective communication between field operators and command centers during critical missions.
Education
Bachelor of Science - Multidisciplinary Studies With Focus in History
University of Nebraska At Omaha
Omaha, NE05-2026
Skills
- Product recommendations
- Reading comprehension
- Book categorization
- Store organization
- Customer service
- Decision-making
- Adaptable and flexible
- Strong communication and interpersonal skills
- Organization
- Ability to lift 40 pounds
- Problem-solving abilities
- Crisis Management
- Task Management
- Ability to Instruct
- Punctuality
Timeline
Mail Handler
USPS
08.2026 - Current
Bookseller
Barnes & Noble
11.2023 - 08.2024
Airborne Radio Operator
United States Air Force
04.2016 - 06.2023
Bachelor of Science - Multidisciplinary Studies With Focus in History
University of Nebraska At Omaha