CAITLIN LEYBA
STARBUCKS
ALBUQUERQUE
2023
years of professional experience
Maintained strong work ethic through consistent productivity, rapid environment adaptation, and proactive team engagement as a quick learner.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Mail Carrier
- Sorted and organized mail and packages for accurate route delivery.
- Delivered correspondence, parcels, and accountable mail using assigned postal route.
- Collected outgoing mail from residences, businesses, and collection boxes.
- Operated postal vehicle safely while following traffic laws and delivery schedules.
- Secured undeliverable mail and completed required delivery records accurately.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Member Service Representative III/Lending Dept.
- Processed member deposits, withdrawals, and loan payments with accuracy and confidentiality.
- Opened and maintained share, checking, and savings accounts following credit union procedures.
- Resolved member inquiries regarding account activity, card issues, and online banking access.
- Identified member needs and recommended appropriate deposit and lending products.
- Reviewed loan applications for completeness, accuracy, and compliance with lending guidelines.
- Communicated with applicants to gather required documentation and resolve outstanding file issues.
- Processed loan files through underwriting, closing, and servicing workflows with strong attention to detail.
- Verified income, credit, collateral, and identity information to support sound lending decisions.
- Coordinated with underwriters, processors, and branch staff to keep applications moving efficiently.
- Explained loan terms, conditions, and next steps to applicants using clear, professional communication.
- Supported policy adherence by identifying missing information and escalating complex application issues.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
Peer Educator
- Educated clients on cannabis products, effects, and responsible use guidelines. 2. Explained product formats, dosages, and consumption methods using clear, patient-centered communication. 3. Supported purchasing decisions by matching customer needs with appropriate product recommendations. 4. Reinforced compliance standards during customer interactions and product education sessions. 5. Maintained accurate product knowledge to answer questions and address concerns confidently. 6. Collaborated with team members to deliver consistent, informed customer experiences. 7. Documented client feedback and recurring questions to improve educational support. 8. Adapted communication style to guide diverse customers through product selection and safe guidance practices.
- Verified customer identification and maintained compliance with cannabis regulations during every transaction.
- Educated customers on product types, strains, effects, and responsible consumption guidelines.
- Processed sales accurately using point-of-sale systems and handled cash securely.
- Restocked shelves, organized product displays, and maintained attractive sales floor presentation.
- Followed inventory procedures to track products, report shortages, and support stock accuracy.
- Resolved customer questions with clear product knowledge and professional service.
- Maintained clean, sanitary workspace while following store opening and closing procedures.
SHIFT LEAD
7 Months- Supervised store operations during assigned shifts, maintaining service flow and customer support.
- Delegated tasks to baristas and support partners to balance workload and coverage.
- Trained new team members on beverage standards, register procedures, and store routines.
- Monitored product availability, restocking supplies and coordinating prep for peak periods.
- Resolved customer concerns promptly while protecting service quality and store standards.
- Opened and closed store areas, completing cash handling and daily operational checklists.
MEMBER SERVICE REPRESENTATIVE
5 Years 8 Months- Processed customer service opening accounts, managed loan account details, and served as vault teller.
- Coordinated member communication and account reconciliation processes while serving as liaison between members and upper-management.
- Balanced daily cash drawer and verified transaction accuracy across member interactions.
- Educated members on credit union products, services, and account features.
- Processed member transactions accurately while maintaining confidentiality and compliance standards.
Barista/Cashier
- Prepared coffee, espresso, and specialty beverages following cafe recipes and quality standards.
- Processed customer orders accurately at register and handled cash, card, and mobile payments.
- Greeted guests promptly, answered menu questions, and provided friendly service in fast-paced rushes.
- Maintained clean counter, dining, and beverage stations to support food safety and store presentation.
Education
No Degree - Media Arts/Graphic Design
- SOME COLLEGE / NO DEGREE
- GPA: 3.7
High School Diploma
Skills
Cash handling
Reliable management experience
Quality barista service
Responsive customer service
Consistent cleaning standards
Microsoft Office skills
Safe food handling
Customer service
Relationship building
Financial transactions
Account management
Transaction processing
Escalation handling
Dispute resolution
Product recommendations
Client education
Sales strategy
Service upselling
Product sales
Banking
Account reconciliation
Payment processing
Point-of-sale system
Teamwork and collaboration
Calm and professional under pressure
Problem resolution
Computer skills
Microsoft office
Product knowledge
Understanding customer needs
Professional telephone demeanor
Administrative and office support
Data entry
Following scripts
Language fluency
Staff education and training
Store maintenance
Call documentation
Multi-line phone talent
Product education
Route management
Timeline
SHIFT LEAD
STARBUCKS
08.2021 - 03.2022Read More
MEMBER SERVICE REPRESENTATIVE
STATE EMPLOYEE’S CREDIT UNION OF NEW MEXICO
06.2015 - 02.2021Read More
Member Service Representative III/Lending Dept.
Nusenda Credit Union
2024 - 2025Read More
Mail Carrier
United States Post Service
2023 - 2024Read More
Peer Educator
R. Greenleaf
2022 - 2023Read More
Barista/Cashier
Travelers Cafe
2012 - 2014Read More
NEW MEXICO HIGHLANDS UNIVERSITY
No Degree from Media Arts/Graphic Design
Read More
WEST LAS VEGAS HIGHSCHOOL
High School Diploma
Read More