John Hernandez

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight from aircraft. Delivered disability devices as well as baby strollers to above wing passengers.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

• My previous duties as a provision agent details as follows…
• Preplanning aircraft arrivals and departure times to coordinate delivery of stock items such as, water, soda, beer and wine as well as ice and snacks.
• Safely maneuvering the truck in and around the aircraft as well as abiding Midway driving policy and procedures throughout the airport.
• Radio contact with supervisors and teammates for aircraft arrival times and or irregularities.
• End of the day restocking all items in their correct cabinets in orderly fashion.

• Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
• Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
• Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
• Delivered above and beyond customer service to our pilots, cabin crew and passengers by safely handling their baggage with care and expediting an on-time performance.

• As a ramp agent for United, my job skill was to safely lift, load, unload and transport. baggage, mail and cargo from aircraft to airport.
• Maintain on-time connections by guiding aircraft to and from gate positions
• Protect baggage and other equipment from damage, loss and weather conditions.
• Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders.
• Assist with record keeping and documentation to ensure correct routing of baggage.
• Adhere to safety guidelines and maintain safe working conditions for yourself and others.
• Communicate with managers and lead agents to manage daily schedule

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• Received daily delivery instructions and route assignments from dispatch.
• Deliver a wide variety of items to online clients at their home or place of business.
• Load, unload, prepare, inspect and operate a delivery vehicle.
• Use handheld Rabbit scan to complete inventory of delivery items to route manifest.
• Follow DOT regulations and safety standards.

• As a Fulfillment Associate, I was responsible for opening/closing of the store.
• Receiving product from vendors, verifying shipments and resolve inaccuracies.
• Accurately pick items from customers' online orders, pack items and prepare bags for handoff to couriers.
• Conduct daily inventory of product to be entered in Google docs, manage and deactivate expired items in Door dash website.

• Delivered a wide variety of items to online clients at their home or place of business.
• Load, unload, prepare, inspect and operate a delivery vehicle.
• Use handheld Rabbit scan to complete inventory of delivery items to route manifest.
• Follow DOT regulations and safety standards
• Met 100 percent of delivery goals, verified product.
• And addressed customer complaints

• A railroad lead service attendant oversees hospitality and food services for patrons during train rides.
• The lead service attendant has a supervisory role and oversees kitchen operations and food service staff.
• Other duties include upselling snack and food products, merchandising and keeping track of sales receipts and cash drawer.

• Ramp agent Oct 2015-Dec 2016
• Ramp Supervisor Dec 2016-Aug 2018
• CSSII Aug 2018-Dec 2018
• As a leader in both, Ramp and Customer Service, my position required me to train, direct and lead a team of 20 or more Southwest agents in and around the airport area.
• Monitored and evaluated personnel performance as well as aircraft audits to maintain accuracy on weight, balance, and ensure that all safety guidelines were followed.
• Deliver disciplinary and overtime notices when necessary. Schedule agent lunch hours throughout the airport lobby gates.
• Other duties include coordinating with pilots, agents, supervisors and managers to assure on-time arrivals and departures of each aircraft in my area are achieved.