Cayla Bradley
Cleveland,OH
Summary
Dedicated customer service professional with proven multitasking and time management skills. Committed to enhancing customer satisfaction and fostering company growth through exceptional service. Experienced in creating positive and memorable experiences for clients.
Overview
11
11
years of professional experience
Work History
Ramp/Cabin Service Agent
EVNOY AIR
Cleveland, OH
01.2026 - Current
- Ensured aircraft cleanliness and readiness for passenger boarding.
- Assisted with baggage handling and loading onto aircraft.
- Coordinated cabin supplies and equipment for efficient service.
- Collaborated with team members to streamline cabin operations.
- Conducted pre-flight checks to confirm safety compliance.
- Greeted passengers and provided assistance with boarding procedures.
- Performed pre-flight inspections on aircraft cabins including checking seat belts, armrests, tray tables, lavatories.
Prestige Beauty Advisor
ULTA
Macedonia, USA
01.2025 - 01.2026
- Delivered exceptional customer service through personalized consultations and support.
- Assessed customer skin types to recommend personalized products that meet individual needs.
- Applied makeup services, including eyebrow shaping, to meet client needs.
- Researched trending styles and techniques to provide tailored product recommendations.
- Oversaw product sales and efficiently processed refunds and exchanges to enhance customer satisfaction.
- Maintained store cleanliness and organized stock to enhance shopping experience.
- Performed cashier duties accurately to ensure smooth transactions.
Seasonal Retail Associate
NORDSTROM
Beachwood, USA
10.2024 - 01.2025
- Delivered exceptional customer service, fostering strong relationships with clients.
- Guided customers in selecting and purchasing merchandise, improving overall shopping experience.
- Leveraged in-depth knowledge of current fashion trends to influence customer choices.
- Oversaw daily sales operations, ensuring efficient fulfillment of customer needs.
Order Picker
ORIELLY DISTRIBUTION CENTER
Twinsburg, USA
03.2023 - 11.2024
- Organized and loaded totes with products for timely deliveries.
- Operated efficiently in fast-paced warehouse, sustaining high productivity under pressure.
- Maintained accurate inventory records to support effective inventory management.
- Delivered exceptional customer service to boost customer satisfaction.
Warehouse Associate
AMAZON
Twinsburg, USA
03.2018 - 01.2024
- Constructed pallets for secure transport and organized delivery of items.
- Wrapped pallets to safeguard contents during shipping and maintain quality.
- Sorted packages by size and destination to optimize processing workflow.
Shift Leader
ARBY'S
Solon, USA
08.2016 - 03.2018
- Supervised daily operations and ensured compliance with food safety standards.
- Ensured timely and accurate delivery of orders to enhance customer satisfaction. Delivered to customers at window, counter and drive-through.
- Prepared and delivered beverages including coffee, tea, and soda to enhance customer experience.
- Recorded customer orders and confirmed accuracy to ensure satisfaction.
Cashier
MARC'S
Solon, USA
06.2015 - 07.2016
- Processed payments via cash, check, credit cards, and vouchers.
- Conducted cash drawer counts at shift start and end, ensuring accurate financial reporting.
- Maintained clean and organized checkout area, enhancing customer experience and service efficiency.
- Assisted customers with product inquiries and store navigation, facilitating informed purchasing decisions.
- Restocked shelves to maintain inventory levels and support customer shopping experience.
Education
High School Diploma -
BEDFORD HIGH SCHOOL
BEDFORD, OH06-2017
Skills
- Cabin coordination
- Safety compliance practices
- Load handling
- Shipping logistics
- RF scanner operation
- Cash handling expertise
- Forklift operation
- Order picking
- Packaging expertise
- Materials handling
- Load and unload
- Warehouse associate duties
- Heavy lifting
- Time management
- Microsoft Office proficiency
- Excel proficiency
- Point of sale systems
- Customer service
- Microsoft Office
- Communication skills
- Organizational skills
- Shift management
- Supervisory experience
- Cabin coordination
Timeline
Ramp/Cabin Service Agent
EVNOY AIR
01.2026 - Current
Prestige Beauty Advisor
ULTA
01.2025 - 01.2026
Seasonal Retail Associate
NORDSTROM
10.2024 - 01.2025
Order Picker
ORIELLY DISTRIBUTION CENTER
03.2023 - 11.2024
Warehouse Associate
AMAZON
03.2018 - 01.2024
Shift Leader
ARBY'S
08.2016 - 03.2018
Cashier
MARC'S
06.2015 - 07.2016
High School Diploma -
BEDFORD HIGH SCHOOL