LaKisha Coleman
Washington,DC
Summary
Experienced flight attendant and retail leader with a strong record of safety compliance, customer service, and conflict resolution. Calm under pressure, attentive to passenger needs, and committed to clear team communication
Overview
8
8
years of professional experience
Work History
Flight Attendant
Psa Airlines
Washington, DC
04.2024 - Current
- Conducted pre-flight safety checks and briefed passengers on emergency procedures and demonstrated safety equipment
- Ensured compliance with safety protocols and procedures during all phases of flight operations
- Monitored cabin conditions, reporting safety issues to flight deck crew and crew members to uphold safety standards
- Responded to medical emergencies as needed during flights
- Implemented safety protocols during unusual conditions to protect customers and crew. during unusual conditions to maximize safety of customers and crew
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols
- Facilitated clear communication among team members, ensuring alignment on safety and service standards
- Attended training in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Assisted passengers with seat assignments, carry-on storage, and special needs.
- Addressed passenger needs and inquiries promptly, enhancing overall customer experience
Store Manager
Crossroads Trading Co
Houston, Texas
10.2022 - 10.2023
- Oversaw daily operations, driving store performance and efficiency.
- Delivered exceptional service to enhance customer satisfaction and loyalty.
- Implemented inventory management strategies to minimize loss and maximize profitability.
- Developed training programs to enhance team skills and improve performance.
- Fostered a collaborative environment to encourage team engagement and motivation.
- Delivered constructive feedback to team members, fostering continuous improvement.
- Coordinated hiring and onboarding processes, enhancing team capability through effective performance reviews.
- Recruited and trained new employees to enhance team effectiveness.
- Balanced sales and reconciled cash registers daily to ensure financial accuracy.
Assistant Sales Manager
Nordstrom
Houston, Texas
08.2018 - 10.2022
- Coached sales team on Nordstrom service standards and selling techniques to enhance customer interactions
- Supported daily sales floor operations and customer engagement, improving customer service quality
- Monitored inventory flow and coordinated merchandise replenishment
- Partnered with department leaders on staffing and floor coverage
- Resolved customer concerns with polished Nordstrom service approach
- Managed a team of sales representatives by providing guidance, training, and support.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Taught new associates sales tactics and performance improvement techniques.
Education
Cosmetology License - Cosmetoogyl
Central State Beauty And Wellness College
Oklahoma City, OK04-2016
Skills
- Safety procedures
- Response protocols
- First aid
- CPR certification
- Safety equipment operation
- Cabin coordination
- Customer service
- Conflict resolution
- Team coordination
- Clear communication
- Situational awareness
- Composure under stress
Timeline
Flight Attendant
Psa Airlines
04.2024 - Current
Store Manager
Crossroads Trading Co
10.2022 - 10.2023
Assistant Sales Manager
Nordstrom
08.2018 - 10.2022
Cosmetology License - Cosmetoogyl
Central State Beauty And Wellness College