Erin Batcher
Freeport
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
2000
2000
years of post-secondary education
Work History
Flight Attendant
JetBlue Airways
JFK
07.2004 - Current
- Ensured passenger safety through pre-flight briefings and emergency procedures.
- Delivered exceptional customer service by addressing passenger needs and concerns.
- Coordinated cabin preparations and stocked supplies for in-flight service.
Certified EKG technician
Mercy Medical Center
Rockville Centre
08.1999 - 07.2004
- Collaborated with multidisciplinary teams of physicians, nurses, technicians and other healthcare professionals in order to provide comprehensive care for out-patients.
- Trained new technicians on proper use of tools and techniques for diagnosing problems with EKG machines.
- Performed diagnostic tests such as 24 hour holter monitors and EKGs.
- Scheduled all pre-surgical EKG test.
- Worked as the office manager providing all necessary paperwork to reading doctors. Made all changes to the reports, doctors deemed necessary.
- Answered calls regarding EKG testing from units, doctors offices, and patients.
- Transmitted reports from all units directly to the EKG office, arranged reports in proper order.
Education
Holy Trinity Diocesan High School
Hicksville, NYEKG - EKG Tech
EKG Technician School
Flushing, NY 05.1999 - 06.1999
Skills
- Safety management
- Emergency procedures
- In-flight service
- Cabin coordination
- Customer service
- Time management
- Multitasking ability
- Effective communication
- Attention to detail
- Conflict management
- Training new staff
- Customer relationship management
- Cultural awareness
- Leadership qualities
- Training and coaching
- Company policy adherence
- Emergency medical training
- Public interaction
- Adult AED and CPR
- Report generation
- Professional appearance
- Clear communication
- Strong work ethic
- Relationship management
- Calm under pressure
- Hospitality service expertise
- Appointment scheduling
- Workflow optimization
- Information organization
- Communication skills
- Confidentiality
- Office administration
- Reception functions
- Office supply inventory
- Multi-line phone systems
- Schedule management
- HIPAA guideline compliance
- Task prioritization
- Verbal and written communication
Timeline
Flight Attendant
JetBlue Airways
07.2004 - Current
Certified EKG technician
Mercy Medical Center
08.1999 - 07.2004
EKG - EKG Tech
EKG Technician School
05.1999 - 06.1999
Holy Trinity Diocesan High School