Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Herrington

Sheridan,USA

Summary

With a proven track record of exceeding sales quotas by up to 212% at Omnitracs, LLC., I bring expertise in GPS technology and a strong customer focus to the table. My experience spans from hands-on project management in constructing a home to strategic account servicing and GIS proficiency, showcasing my ability to deliver exceptional results across diverse roles.

Overview

15
15
years of professional experience

Work History

Planning Technician

Madison County
, Montana
10.2024 - Current
  • Responsible for researching and compiling information on a variety of planning issues relevant to County ordinances
  • Also responsible for drafting staff reports, and presenting issues to Madison County Board of Commissioners to be voted on
  • I also provide technical assistances and information to the public in the administration of specific planning related programs

Self Employed
10.2022 - 10.2024
  • Due to elevated costs and budget restraints, I decided to take on the construction of our home
  • I completed the majority of the project on my own, but also hired and oversaw a group of sub-contractors that worked on a portion of the project

Customer Success Manager

MiX Telematics
12.2021 - 10.2022
  • Was responsible for maintaining a high level of customer satisfaction among enterprise customers
  • Duties include conducting webinar-based training, tracking and escalating support tickets, upselling and cross-selling products

Owner/operator

JH Farms/ Black Oak Angus
Shelbyville, TN
01.2010 - 04.2022
  • Owned a full service equine boarding and training facility and premium beef cattle production facility

Customer Success Manager

Omnitracs, LLC.
11.2017 - 07.2021
  • Was responsible for building and maintaining relationships with C-level executives among large regional customers, from initial product discussions, to upselling and onboarding
  • Duties included having a thorough knowledge of Omnitracs hardware and software, hardware installation, training customers on all products (including both office staff and individual drivers), and retaining ownership of Tier 2 support tickets
  • Was also responsible for regular face to face quarterly reviews with each department head of the customer's organization
  • This review was specifically designed to fully discuss and understand each department's processes, requirements and ongoing issues to ensure complete integration of the Omnitracs product line and to identify upsell opportunities for additional product sales to meet quarterly sales quotas
  • This resulted in being the #1 Regional Sales/Customer Support team each of the three fiscal years at Omnitracs exceeding quota by a minimum of 138% in FY 2020 to a maximum of 212% in FY 2018

Communications Technician

Comcast Corporation
05.2016 - 11.2017
  • Was responsible for installing and troubleshooting Comcast high speed internet, video and voice services
  • Duties included communicating with customers, implementing new products, and troubleshooting customer difficulties
  • Accepted a promotion which duties included preventative maintenance, and being the dedicated technician for chronic service calls

Education

High School Diploma -

The Webb School
Bell Buckle, TN
01.2004

Animal Science -

Middle Tennessee State University
Murfreesboro, TN

Skills

  • In-cab telematics
  • GPS technology
  • ELD/ Hours of Service rules
  • Account management
  • Servicing large enterprise accounts
  • Servicing strategic accounts
  • Microsoft's suite of products
  • CRM software
  • Project management
  • Agricultural production
  • GIS proficiency
  • Customer focus

References

  • John Crellin, Director, Customer Success, (412) 719-5460
  • Deborah Cameron, Lead Sales Account Manager, Retired, (615) 566-1007

Timeline

Planning Technician

Madison County
10.2024 - Current

Self Employed
10.2022 - 10.2024

Customer Success Manager

MiX Telematics
12.2021 - 10.2022

Customer Success Manager

Omnitracs, LLC.
11.2017 - 07.2021

Communications Technician

Comcast Corporation
05.2016 - 11.2017

Owner/operator

JH Farms/ Black Oak Angus
01.2010 - 04.2022

High School Diploma -

The Webb School

Animal Science -

Middle Tennessee State University

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John Herrington