Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JOHN HIGDAY

Roseburg,OR

Summary

Accomplished Senior Managing Security Consultant with a proven track record at IBM, enhancing security operations and infrastructure protection. Expert in security architecture and strategies, I excel in stakeholder collaboration and problem-solving, significantly improving data protection and customer satisfaction. My leadership in cross-functional teams has streamlined system efficiency, showcasing my ability to manage both technical challenges and team dynamics effectively.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Managing Security Consultant

IBM
Bellevue, WA
02.2018 - Current
  • Communicated security policies to staff members and performed security training.
  • Identified key areas that required better protective action in the company's security policy.
  • Developed security plans and procedures to protect sensitive data.

Lead Security Architect

ITS Partners
04.2013 - 01.2018
  • Collaborated with various stakeholders from different departments in order to define requirements for secure solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Senior Security Architect

Insight
01.2011 - 03.2013
  • Created detailed reports outlining findings from security tests and audits.
  • Investigated potential breaches of information security policy and took corrective action when necessary.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Senior Technical Support Engineer

Symantec
01.2006 - 06.2010
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Collaborated with other departments to ensure efficient operations.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.

Education

GED -

Roseburg Senior High School
Roseburg
05-1985

Skills

  • Critical infrastructure protection
  • Security operations
  • Endpoint security
  • Network security
  • Threat detection
  • Security architecture
  • Security strategies
  • Identity and Access management

Certification

  • CCSK | CSA
  • Certified Technical Trainer

Timeline

Senior Managing Security Consultant

IBM
02.2018 - Current

Lead Security Architect

ITS Partners
04.2013 - 01.2018

Senior Security Architect

Insight
01.2011 - 03.2013

Senior Technical Support Engineer

Symantec
01.2006 - 06.2010

GED -

Roseburg Senior High School

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