John Hill
IT Professional
Saint Leonard,MD
Summary
Seasoned Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills. Extensive Claims handling and management experience.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Agile Delivery Lead III
GEICO
06.2022 - Current
- Leading teams of IT professionals through Agile software development lifecycle.
- Identify and resolve blockers to development
- Created Dashboards and reporting for team and management to assess team progress
- Prepared team for Program Increment planning sessions
- Work directly with Product Owners to prepare, validate requirements and User Stories.
- Work directly with technical managers to implement PI plans while facilitating Agile ceremonies
- Reduced team sprint carry over by 50%
Technical Supervisor IV IBU Claims
GEICO
11.2015 - 06.2022
- Formulated plans for improving procedures, training and processes.
- Lead team of 10-13 IT personnel focused on Claims systems.
- Allocated resources for optimum development and delivery of claims systems.
- Analyzed client business processes to propose optimal software applications for unique requirements. For Rental, CLUE, AFI, CCC, AIS, FPM integration and claims functionality.
- Completed Agile Scrum and Agile Kanban Transformations.
- Guidewire training and rollout
- CCC estimate data integration
- Cultivated interpersonal skills by building positive relationships with others
- Delivered services to customer locations within specific timeframes while focused goals were often a moving target
Technical Supervisor III ADS
GEICO
10.2014 - 11.2015
- Supported all of Auto Damage for product and software support.
- Created and supported Country wide Smartphone roll out for Auto Damage.
- Managed equipment leasing and exchange process.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Standardized office structures and processes to promote collaboration and increased performance for CCC monthly upgrades on hardware.
- Recruited, hired, trained and supervised staff of 5 and implemented mentoring program that offered positive employee engagement.
- Established east and west equipment shipping to reduce west tickets by 1 day and reduced shipping costs.
- Managed time efficiently in order to complete all tasks within deadlines
Sr. Systems Analyst
GEICO
01.2010 - 10.2014
- Auto Damage SME added to IT team for AD rewrite into ATLAS to include AD Scheduling, CCC estimate integration, ARX shop implementation,
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Identified requirement and rules for Auto Damage integration into ATLAS product. While considering objectives, suggesting changes to meet performance thresholds.
- While leading CCC integration project Identified areas of possible system improvement to enhance overall performance and business goals.
- Recommended and successfully implement second testing environment with CCC estimate.
- Selected for ITLA Lead Academy after successful project implementation.
CHO Claims Analyst
GEICO
01.2008 - 01.2010
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Identified key areas not performing well and implemented effective, new processes.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Implemented EFT payment process for ARX shops.
- Implemented RV integration into claims system
- Completed CBA's and requirements documents for projects.
- Supported various projects and requests as CHO AD SME.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Saved $5.00 per ARX EFT transaction by implementing cost-saving initiatives that addressed long-standing problems
Auto Damage Supervisor
GEICO
05.1998 - 01.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Managed budget and expenses for section.
- Completed performance review and salary actions.
- Lead peers for Catastrophe process and execution
- Created new process for selling company owned salvage to improve sale returns.
Auto Damage Adjuster
GEICO
03.1991 - 04.1998
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
Customer Service Representative
GEICO
03.1989 - 03.1991
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Selected for "Super Shift" working in Auto Service, Sales, online endorsing and Claims all at same time.
Education
No Degree - Liberal Arts And General Studies
Liberty University
Lynchburg, VANo Degree - GEICO Core Courses
University of Maryland University College
College Park, MDSkills
- Personnel Skill Assessments
- Team Collaboration
- Vendor Relations
- Worker Training
- Performance Evaluations
- Spreadsheet Tracking
- Employee Motivation
- Relationship Building
Certification
- Certified SAFe 5 Scrum Master
- Yellow Belt Training
- Colors Training
- Emotional Intelligence
- ICAR 2000
- Chief Frame School
Languages
English
Timeline
Agile Delivery Lead III
GEICO
06.2022 - Current
Technical Supervisor IV IBU Claims
GEICO
11.2015 - 06.2022
Technical Supervisor III ADS
GEICO
10.2014 - 11.2015
Sr. Systems Analyst
GEICO
01.2010 - 10.2014
CHO Claims Analyst
GEICO
01.2008 - 01.2010
Auto Damage Supervisor
GEICO
05.1998 - 01.2008
Auto Damage Adjuster
GEICO
03.1991 - 04.1998
Customer Service Representative
GEICO
03.1989 - 03.1991
No Degree - Liberal Arts And General Studies
Liberty University
No Degree - GEICO Core Courses
University of Maryland University College
Hobbies
I enjoy working with People. I work with various ages in teaching guitar and vocal performance. I enjoy traveling and seeing new places.
Custom
I enjoy working with People. I work with various ages in teaching guitar and vocal performance. I enjoy traveling and seeing new places.
Custom
I enjoy working with People. I work with various ages in teaching guitar and vocal performance. I enjoy traveling and seeing new places.
Custom
I enjoy working with People. I work with various ages in teaching guitar and vocal performance. I enjoy traveling and seeing new places.
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