John Hines
Fort Worth,TX
Summary
To secure a position where my experience, training and acquired skills will be utilized to the fullest extent. Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
25
25
years of professional experience
Work History
Air Associate
Amazon
Fort Worth, Texas
01.2023 - 01.2026
- Receive and prepare packages for delivery. Responsible for accurately loading and unloading trailers. Count and check products for accuracy and quality. Operate material handling equipment; including pallet jack, forklift.
First Command Financial
01.2020 - 01.2023
- Support clients and advisors with web portal navigation and account information updates. Assist clients and advisors with insurance product inquires. Assist with questions and education for employees, clients, and field partners regarding insurance forms and policies, and procedures. Act as a liaison for clients and advisors with business partners for problem-solving.
Self Employed (Real Estate)
01.2016 - 01.2023
- Buy, renovate and resell single household properties.
Retirement Distributions Representative III
FIDELITY INVESTMENTS
03.2001 - 08.2016
- Responsibilities encompasses: setting up periodic distribution plans, processing year end MRD (Minimum Required Distributions), also processing tax contributions, Return of Excess distributions, Roth Conversions, Recharacterizations, One Time distributions and tax coding corrections/adjustments. I was also responsible for pursuing unresolved items and problem resolution files.
Education
Eastfield Community College
Dallas, TXSkills
Customer support
Technical troubleshooting
Client service
Data entry proficiency
Call center experience
Computer skills
MS office
Shipping and receiving
Timeline
Air Associate
Amazon
01.2023 - 01.2026
First Command Financial
01.2020 - 01.2023
Self Employed (Real Estate)
01.2016 - 01.2023
Retirement Distributions Representative III
FIDELITY INVESTMENTS
03.2001 - 08.2016
Eastfield Community College