John Hoard
Cincinnati,OH
Summary
Skilled financial professional with 3+ years of financial and fintech startup experience across multiple established and hyper growth firms. Proven team player and problem solver
Overview
6
6
years of professional experience
Work History
Internal Sales Consultant
Counterpoint Mutual Funds
10.2023 - Current
- Handled inbound and outbound phone calls to Financial Advisors regarding the suite of Counterpoint offerings.
- Sourced 43 new producers over $50k and 17 new producers over $1million.
- Achieved 120% of Sales goal topping out at $46 Million Net new dollars into Counterpoint mutual funds.
- Scheduled 121 new meetings with Financial Advisors for my external partner in the Pacific NorthWest.
- Managed my external partner's calendar and book of Advisors, ensuring timely follow-ups and maintaining long-lasting client relationships.
Advisory Support
Altruist Financial Advisors
03.2023 - 09.2023
- Supports RIA's in all aspects of their business from money movement, retirement contributions/distributions, ACH/Wire activity, Conversions and Recharacterizations, account opening approvals and Identity verification.
- Performs proactive client outreach for issues related to ACATs transfers, ACH rejections and trading violations such as good faith and round trips.
- Main point of contact for all financial advisor needs including but not limited to trading issues, account transfers, account openings, fraud, money movement and tech issues.
- Works with engineering to relay information such as trading outages, IP locks, and coding BUGS.
Senior Equities Specialist/Crypto SME
Robinhood Financial
02.2021 - 05.2022
- Supported department leadership in implementing new policies, procedures and controls.
- Handled highest level of equities and crypto related account issues.
- Helped implement and manage crypto trading help desk in Tempe, Az.
- Actively reviewed customer accounts for trading discrepancies, involving stocks, exchange traded funds, options and cryptocurrencies.
- Reviewed and approved new account applications
- Reviewed accounts for banking reversals causing over leveraged risk to firm, escalated to proper channel.
- Main point of contact for escalated cryptocurrency issues and inquiries.
- Managed crypto helpdesk for Tempe, Az associates.
Security and Privacy/Fraud Specialist
Robinhood Financial
08.2021 - 04.2022
- Main point of contact with customers found to have confirmed fraud on their account.
- Monitored IP address as well as device login activity to determine compromised devices/accounts.
- Worked as OFAC analyst to determine if login activity from Syria, Cuba, Iran and North Korea was permitted or potentially terrorist activity/funding.
- Actively reviewed account activity for suspicious transactions, money laundering, OFAC transfers, fraudulent trading, unemployment fraud and instant transfer abuse.
- Reviewed ID submissions to confirm identity when fraudulent activity was suspected.
Equities Trader
Fidelity Investments
01.2019 - 01.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Actively traded stocks, mutual funds, ETF's, and options on behalf of high net worth clients.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Discussed financial options with clients and provided informed suggestions.
- Performed outbound relationship management on behalf of an assigned financial advisor.
Education
Master of Science - Sports Administration
Xavier University
Cincinnati, OH12.2018
Bachelor of Science - Business Administration
University of Cincinnati
Cincinnati, OH02.2016
Skills
- Series 7 and 63
- Registered Rep with FINRA and SEC
- Exceptional written and verbal communication skills
- Detail oriented and analytically driven
- Strong problem solving skills
- Ability to adapt and learn quickly
Timeline
Internal Sales Consultant
Counterpoint Mutual Funds
10.2023 - Current
Advisory Support
Altruist Financial Advisors
03.2023 - 09.2023
Security and Privacy/Fraud Specialist
Robinhood Financial
08.2021 - 04.2022
Senior Equities Specialist/Crypto SME
Robinhood Financial
02.2021 - 05.2022
Equities Trader
Fidelity Investments
01.2019 - 01.2021
Master of Science - Sports Administration
Xavier University
Bachelor of Science - Business Administration
University of Cincinnati
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